No, they cannot be used with the Merseyrail Flexi-Ticket. Win a Family Ticket to Southport Pleasureland! Use the A to Z index below to search our stations. If you have the evidence you've bought it then that should be good enough. Use our Station Finder on the left of . [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. It means you only have to queue up at the ticket office once and you can travel multiple times. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Sunday - 07:29 to 00:12. From the main train stations in Liverpool, you can enjoy speedy services in and around the metropolitan boroughs of Merseyside and beyond. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. document.write(wday + ", " + lmonth + " " + date + ", " + fyear) Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. You can also ask for a form at any staffed station. The role also has the opportunity to influence future strategy . For example, if you paid by credit card, your refund will go back on to your credit card. "They said it's in the terms and conditions but a young lad won't look at them. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. "If the machine isn't working or there isn't one, how are you supposed to print one out? Car Parking Details Email: comment@merseyrail.org. Silly rule when everywhere is going paperless.". Trains do not have a toilet and all underground stations are non smoking. Our newsletter will keep you up to date with all things Merseyrail. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. Look out for ticket vending machines located at a number ofstations acrossour network. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. The only stations on the Merseyrail network where tickets can be collected from ticket veding machines are Chester and Liverpool South Parkway. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. . What are they? ", Jack Farron added: "It a bit harsh. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Location. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. Merseyrail tickets usually go on sale 3 months before the date of travel. There soon could be a new 'tap and go' platform payment method. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. 1. There is platform CCTV, shelters and a booking office. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. Ive lost my ticket can I get a replacement? ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. Belter bars and restaurants that wont break the bank! The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. . Under the railway byelaws, we can refuse to take any animal. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel . Sue Anderson said: " Appalling! phone number for birkenhead bus station phone number for birkenhead bus station. Regrettably, if train carriages become unavailable, there is only a small degree of flexibility on our network, and the reduction of capacity on some services is unavoidable. Find out what Merseyrail is doing to keep you safe. It is also now possible to collect train tickets purchased through other online retailers at any staffed Merseyrail station. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. Learn more about Mobile Tickets and etickets. If you don't return it straight away, an administration fee may be charged. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? You will find a list of facilities and station information on each page. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Ticket machine(s) Cab4you taxi booking; Secure Stations' status; Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. The service is free of charge. "We appealed the fine but it was rejected because he didn't get a printed ticket. Outside of our office hours please contact us on 0151 702 2704. Outside of our office hours please contact us on 0151 702 2704. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Definitely puts me off travelling by rail when this is the attitude. Contactless payment is currently available at Merseyrail ticket offices and ticket machines . The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Win a Family Ticket to Southport Pleasureland! Good old Merseyrail who care about the customers. A self-serve ticket machine is also provided in the booking hall. Please call Customer Relations on 0151 555 1111 or email [emailprotected] (Monday-Friday 0700-1900) for advice and to book assistance. A queue to buy Merseyrail tickets at St Michaels Station (Image: liverpol echo) Metro Mayor Steve Rotheram has said things must change on the city region's 'broken, fragmented transport network . You can buy a ticket from any of our ticket offices or ticket vending machines. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . Metro Cards, local Saveaway and Railpass season tickets only. what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. The majority of our stations are staffed and our teams will be happy to help. Find out more about our Advance ticket alert tool. Why does my train have fewer carriages than it normally does? Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. Get in touch either online or on the telephone. A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. Stations. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. Jump straight to the station you are looking for using our Quick Search. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. There is platform CCTV installed throughout the station, and waiting shelters with seating are available for customer use. CAC, SIGMA, CR. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Win a Family Ticket to Southport Pleasureland! Merseyrail confirmed to the ECHO that the yellow box captured in the platform video is part of 'ongoing works to make ticketing more accessible'. Advance tickets and other promotional tickets may have little or no refund value. Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! Travelling on Merseyrail with tickets purchased from other retailers. Tickets can be obtained from the ticket machine or the ticket barrier. For more information onAssisted Travel please click here. Unsure about where to start your adventure? Merseyrail Booking Offices. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . / 53.383; -3.016. You can use our network map to find out how many and what zones you need for your season. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. Any refund must be paid out in the same way the ticket was paid for. The man had a ticket but was still given a fine. To plan your journey, visit the website or download the app. A. Merseyrail takes you further. New Year's Eve -Train services finish early. Contact information. Ticket Office Hours Saturday - 05:28 to 00:37. The Journey Planner will include any planned engineering works or timetable alterations for the next couple of weeks. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. He added: "The fine was issued because he didn't have a ticket, but he did. Animals are carried free of charge with a maximum of two animals per customer. If another customer objects to its presence, you and your animal must move to another part of the train. It can't be paid back to you in cash. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. You can also check the access and facilities for each station here. Saturday - 05:38 to 00:21. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. var wday = days[dateObj.getDay() + 1] We will provide a more comprehensive update when plans have been finalised.". Christmas Day -There are no trains running. Travelling with Merseyrail? Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. You can also check the access and facilities for each station here. The service is free of charge. Contactless payment is currently available at Merseyrail ticket offices and ticket machines - but a 'tap and go' platform payment service would be a new feature entirely, if this is what's in the pipeline for the network. Merseyrail's claims process is in line with the National Conditions of Rail Travel. He had a return ticket. Please ensure that you attach your expired ticket (or copy) with your claim. My train has been delayed and I cant travel, can I get a refund? New Year's Day - A 30-minute Sunday service will run. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. Smartcard Validator: Yes. You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. The station is staffed 15 minutes before the first service and 15 minutes after the last service. There are two ways of seeing this. Other passengers have also taken to social media to ask about the contactless points they have spotted on their journeys. There is no extra charge for bringing your bike. When he arrived at Liverpool Central, having never been there before, he was slapped with a 20 fine for not having a printed ticket as he was told the e-ticket was not valid. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. B. Last Trains on Christmas Eve and New Year's Eve. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Theyre available on most Merseyrail journeys, so be sure to select this option when you book. Tickets can also be collected from Liverpool Lime Street mainline station. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. Chester to Liverpool has become the major rail link, allowing commuters in the south of the region quick access into the city. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. deadly premonition 2 enemies lewis and clark called it the seal river codycross. An error has occurred on the form. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. Book your train journey directly with Northern. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. "There are also Ticket Vending Machines at 19 Merseyrail stations. Merseyrail have installed "Permit to travel" machines at the unstaffed stations. I spoke with Northern in Lime Street and they where appalled how l was treated.". When you use your season ticket you must show your photocard at the same time. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . Step between platform and train:201 - 400mm (7.9 15.7 inches). Ticket office window. Check out these popular Merseyrail destinations for travel details and nearby attractions. We'll also send special breaking news emails too for the latest stories that matter. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. Jump straight to the station you are looking for using our Quick Search. Please click here for contact details and more information. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. Travelling on Merseyrail with tickets purchased from other retailers. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. var date = dateObj.getDate() Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . To build your own Itinerary, click to add an item to your Itinerary basket. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. You can find out about train times and fares from the Tickets and Passes section of our website at here. Permalink. 20 Jun 2017 #4 R. RailAleFan Member. Smartcard Notes Smartcard Issued: Yes. You can also check the accessibility of any station here. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. On the opposite side the current system keeps people employed. Your interactive, shareable online planner & guide to great days out. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. We accept all major credit and debit cards for payment. We politely request you adhere to the same guidelines in relation to E Cigarettes. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Belter bars and restaurants that wont break the bank! Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. There is also a ticket machine available. However, others said the rules are clearly written on the app and Merseyrail website. Catering: Vending Machine Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. Belter bars and restaurants that wont break the bank! Longitude: 20.1640846. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. Once in Liverpool, there are plenty of attractions to see. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes please contact our Customer Relations team here. One ECHO reader commented: "Same thing happened to me last week. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me Train running information is provided via digital . Station Location & Directions. Calling at over 500 stations across the North of England. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England.