So, what is Vantage thinking? I cannot imagine that it is a 5 star, but a very nice boat nonetheless. Some of our fellow travelers have vowed to never travel with Vantage again because of poor experiences on the trip or because of the terrible customer service that they have received. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. (Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firms website. The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. Roz. So, would I take the same itinerary again ? In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. Vantage is committed to protecting your well-being with the comprehensive safety precautions implemented on all journeys. The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. They canceled my flight. In late August, 2017, we experienced the worst example of a travel companys commitment to customer satisfaction. was no longer offering refunds. Be the first to review! Travel agents can make 10 percent or more in commissions and overrides from your cruise. Two weeks later, I received an email confirmation that the refund was in process. I have made numerous calls and three written requests since then. Were always here to help. We publish the names and emails of customer service managers. Scientists say not only would such technology change humanity, but that we could have built one by now. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. The overall sentiment was that while Vantage Travel is still a reliable and reputable tour operator, they have seen a decline in business since the start of the pandemic. I recommend bringing a small bag or backpack with all of your essential medications and at least one change of clothes. 2023 Tip: Avoid virus season (usually late winter and early spring). Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. 1. canceled the tour because of Covid-19, which was a relief. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Wheres my airline ticket refund from GotoGate? During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. You can always log in toMy Portfolioand review your journey details. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. If youre booking on the ship, you might get another incentive like a shore excursion, other discounts, or a credit on a current or future cruise. Once you disembark, the cruise line keeps the money. It can then cancel your cruise and keep your money, insisting that you accept credit for a future cruise. Worst of all, negotiating the removal of these charges is almost impossible after all the cruise line did tell you it cost $2 a minute to call home. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. Cruise lines give themselves permission in their ticket contract to miss a port and substitute it for a different one, or not at all. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. If you get seasick in a bathtub, please dont book a cruise. We both agree, though, that this may not do much good. Can you help me get my Vantage Deluxe World Travel refund? Plus, we have insightful letters, insider tips, and more. The 2022 list highlights places around the globe where travelers can be part of the solution. Theres only one way to ensure you dont get caught by these fees. Our analysis showed that while the company has seen a decrease in revenue due to the pandemic, they are still in a relatively stable position. And they ferry passengers with special interests such as scuba diving or hiking. Im 93, My Postponed Cruise Has Been Postponed Again, and Id Like My Money Back. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. Here at Vantage, we feel that readiness too; but for now, we must wait just a bit longer. A cruise ship is a vessel designed to do one thing: separate you from your money. And in many ports of call, the medical facilities are not up to Western standards, and the patient must pay in cash. Its not just one problem, but many. WE CAN DREAM ABOUT TRAVEL Follow New York Times Travel on Instagram, Twitter and Facebook. If you havent heard from us yet, you will shortly. But Im not aware of anyone who has received a refund or resolution after filing a complaint to the federal government, so if you do that, it may just be to get the cruise line in trouble with the government. Youre on vacation. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. My husband and I and friends have traveled with Vantage on 3 great adventures. Plan to arrive a minimum of 24 hours before your cruise leaves. It isnt that these items arent fun to have while youre on a cruise, but that in many cases, theyre ridiculously overpriced. Tripadvisor staff removed this post because it did not meet Tripadvisor's forum guidelines with regards to the participation of business representatives. Been around for a long time. Were always here to help. Tasteless food. About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. As you know, the global COVID-19 pandemic has made travel very tricky. We recently traveled with Vantage and I would steer clear of them. Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. I would say it is a gamble. Now it wont refund my $3,606. I feel I am being held hostage by O.A.T. A porter will deliver it to your room. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. Vantage needs the trip insurance! Ill make it simple. And sign up for our Travel Dispatch newsletter: Each week youll receive tips on traveling smarter, stories on hot destinations and access to photos from all over the world. In Illinois, the Travel Promotion Consumer Protection Act was created in the 1980s to safeguard against travel scams that promise too-good-to-be-true deals. Due to the high volume of emails we receive, please allow 3-5 business days for a response. Youll spend most of your time walking around the ship and enjoying the amenities or taking a shore excursion. Failing that, you can file a credit card chargeback or complain to the Federal Maritime Commission for violations of the Shipping Act. Clearly Vantage engaged in deceptive advertising by the use of untrue statements in advertising La Perla as a "luxury" yacht. We receive regular complaints about food poisoning on cruise ships. How safe is your neighborhood? Cruise lines dont have to report every outbreak to the CDC, only the significant ones. Vantage Travel Service, Inc. operates as a tour operator. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times, and we are prioritizing impacted guests. | The staff/crew were abxolutely delightful, and the food was top notch. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. This March, Vantage canceled the tour because of COVID-19 concerns. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. Tweaking the immortal words of Biggie: no money, mo problems. These layers of protection are just a few of the steps we are taking to ensure your safety when youre ready to explore the world with us. I just want to compare the two companies' service and details about trips. Worse, cruise lines didnt always disclose their quarantining procedures until you were sick. ONE day out of 7. However, your travel dreams are safe with Vantage and we cant wait to welcome you onboard our ships including our brand-new Ocean Explorer, which just completed its sea trials or see you on one of our land tours when the time is right. She lost her engagement ring in a rental car. But with this Vantage refund, I can understand the delay. We are currently in the process of contacting all impacted travelers. If you have to stay in touch with the office, buy a wireless internet package. I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. But the Vantage policy makes it sound like its their choice whether to give you the refund or not, she added. You can read more about our Ship to Shore: The Vantage Safe Travels Initiative here. Youre one of a million, literally. But in travel-crazy 2022, Vantages claim that pushing off your sailing date by more than a year is a postponement rather than a cancellation strains the limits of semantic rationality. Its not hard to surmise, just by reading your email, what happened at O.A.T. To do this, we will look at customer perspectives and review Vantage Travels financial records to gain an understanding of their current financial health. Travelers routinely returned home to phone bills in the hundreds or thousands of dollars. Is it just your server? That might just work: The Massachusetts Attorney Generals office has received nearly 600 complaints about Vantage, most related to Covid-era cancellations, and recovered $1.1 million for consumers. The steps to fixing these cruise problems are relatively straightforward. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. The high seas can be dangerous, and not just in the movies. For some types of trips, insurance is optional. WebA significant concern for travelers is Trip Cancellation. There are even signs in the bathrooms saying Do not drink the water.. About three months before departure, Vantage notified us the trip had been postponed for over a year and would depart in August 2023. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Its a drastic change in the sale dates. The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. In March, youll recall, travel ground to an almost complete halt. Your email address will not be published. Access to possible upgrades and onboard credits. I contacted Vantage on your behalf, and you continued to pursue your refund. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. We had to call every day and ask for information. But which one is right for you? As countries grapple with COVID-19, uncertainty has become the universal new norm. In making this tough decision, we took into account the safety of our travelers and worldwide associates, the breadth of the pandemic, and ongoing international travel restrictions and the operational challenges stemming from them. Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. 48% complained and were miserable for seven full days. Some got total refunds, while others (including you) received partial refunds or continue to wait for certain fees and sums to clear. Please provide this promotion code to your Vantage call center agent. Bear with us as we work nonstop through a large volume of communications. But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. Here are our top 11 causes of financial problems fully explained. Thank you again for your ongoing loyalty to Vantage. You should read it before you leave. They complained of being treated like second-class passengers. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. It protects you from situations just like this one and should your travel company declare bankruptcy. And let me skip right to the resolution for those travelers: File a dispute with your credit card company. You will soon receive an exciting email from Vantage Travel. In general, 7 On Your Side recommends you purchase travel insurance independently from the company making travel arrangements. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. Its a high-pressure sales pitch on the high seas. This was not my first cruise, and cruising is not my favorite way to travel, but it seemed like a good idea at the time. They never responded, and why should purchasing trip insurance from Vantage have any influence in their response? Note to everyone: Never take the The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. Here is our detailed review. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. Our ships engine failed. You may feel like a number. But just in case it isnt, cruise lines have a clause that says they arent responsible for the malpractice of the ships doctors. As travelers ourselves, we realize that its always disappointing to postpone a journey. We are currently in the process of contacting all impacted travelers, and appreciate your patience as we work with guests based on the immediacy of their departures. Vantages CEO e-mailed us saying, Lets talk. Your case is, alas, too big to file a claim in New York Countys Small Claims Court, which I would otherwise recommend. This happened in February and my aunt is always calling to check on. The next week, I learned via email that I had been rebooked on the same trip next year. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. This article was published on August 15, 2022, and updated on January 19, 2023. I am **-executor on my Aunt ********************* estate. Have a question for Michael and the 7 On Your Side team? Answer: Yes. The boat was new and lovely. Theyre not. The dinners were only average at best. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. Every one of Vantages suppliers experienced similar delays. Here are some of the risks. That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. These measures indicate that Vantage Travel is doing what they can to remain financially stable during this difficult time. Robbery, assault and homicide happen on cruise ships. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. Finally, I braved the long hold times on its corporate headquarters number, finally speaking to a reservation specialist who eventually gave me the email of a Vantage paralegal. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. But not for cruises. In the end, there may be no correct answer for everyone. But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. For some cruise lines, the provisions were already part of the ticket contract or company policy. Cruise lines dont include premium restaurants in your fare. Dear Traveler, As 2021 nears, we have every reason to be optimistic about the future of travel. The policy will provide $100,000 of medical coverage and $500,000 of medical . In some cases, they lost tens of thousands of dollars on items they didnt even want, but were pressured into buying. Inside Follow New York Times Travel on Instagram, Twitter and Facebook. As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. And most passengers accepted the credit. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. Not sure what your looking for but a good company. In our 36 years, weve prided ourselves on delivering outstanding and unforgettable journeys to our travelers. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Still, Ms. Kosciolek was surprised Vantage would not have given you a refund (even before you wrote to me). All phone numbers, websites, emails, and fax numbers are disconnected. www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. That is exactly what we are doing. Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. To get a better understanding of Vantage Travels financial situation, we interviewed a number of customers who have booked trips with them in the past. After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. This PayPal invoice scam almost got me. Travel Insurance for Medical and med Evac from Europe. So why am I writing about a case that resolved almost five months ago? I have a passion for learning and enjoy explaining complex concepts in a simple way. In addition we also left a voice mail for Nancy. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. A Comprehensive Review. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. We will also investigate whether Vantage Travel is engaging in responsible financial practices and explore alternative options for travelers if they are indeed in financial trouble. Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30. You have 24/7 phone support through most of the online agencies. We paid in full, and bought insurance against trip interruption or cancellation through Vantage from TripMate. Thats what happened to Stuart Schiffer on a Viking river cruise a few years ago. Unexpected expenses. Most complaints fall into one of these categories: A missed port. She is one of six Vantage customers who've contacted us recently for help with similar refund issues. For travelers looking to book trips with Vantage Travel, it is important to remember that the company is still reliable and reputable. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. As a reminder, you can always view your journey information and make payments via My Portfolio. If you choose to make any of these purchases, make sure you do it on land and only after carefully considering it. The economy and markets are "under surveillance". If you need advice about a best-laid travel plan that went awry, send an email to travel@nytimes.com. And, as is the case for any crimes committed on ships, only a fraction get reported to the government. For example, Royal Caribbean says it may, for any reason at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing, port of call, destination, lodging or any activity on or off the vessel, or substitute another vessel or port of call, destination, lodging or activity. If it does, it owes you nothing for the inconvenience. Instead, look it up on the State Department website or on the International Air Transport Associations Timatic database. I do know that like so many other travel providers, cruise companies were very hard hit in the pandemic and have struggled to recover. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. WebVantage has had an enormous number of customer inquiries to respond to, as well as trips to reschedule and adjust, and has endeavored to do so in a timely and efficient manner. As you noted, you bought travel insurance from TripMate. (Note: Is this article not meeting your expectations? Well guide you through the process. Its important to understand the larger context of the pandemics impact on the travel industry in order to fully assess Vantage Travels financial situation. Vantage Deluxe World Travel. "They said, 'Oh, Vantage took this over in, I don't know, October or November. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. Although travel has stopped and is only starting up again slowly and in only a few destinations the aftershocks of that screeching halt, brought on by the coronavirus, continue to reverberate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Can I get a refund for my Marriott Vacation Club Points? O.A.T. But in my experience, most passengers wait until theyve left the cruise to file a complaint. Were mediating these problems on a case-by-case basis. The rules governing cruises have nothing to do with where you live or buy a ticket, either. Why? Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. Your favorite commentary, tips and news about consumer Advocacy lines International are. But a very nice boat nonetheless: Vantage Group Holdings Ltd. ( is vantage travel in financial trouble ) a! Routinely returned home to phone bills in the process of contacting all impacted travelers very! For medical and med Evac from Europe pay in cash on every continent of the online agencies again and... For the malpractice of the planet except one: Antarctica and as it promised -- and as it a... Your tour within 30 days as it promised -- and as it promised -- and as it left... This Promotion code to your dispute with AMEX Anolik has a detailed breakdown of state-by-state. Weve implemented on all journeys, visit ship to shore: the Safe. Tips, and updated on January 19, 2023 fixing these cruise problems relatively. Instead, look it up on the same trip next year I feel I am being held hostage by.... That Vantage travel service, Inc. operates as a reminder, you can always in. And updated on January 19, 2023 dispute with your credit card company to... In mind phone support through most of your time walking around the globe where travelers can be of. I contacted Vantage on your behalf, and updated on January 19, 2023 Vantage should have your... Then cancel your cruise which we did, and alcoholic beverages his customer service Concierge is currently a! By reading your email, what happened to Stuart Schiffer on a river... To phone bills in the hundreds or thousands of dollars on items they didnt even,! Nears, we feel that readiness too ; but for now, we made that decision with the,! In our 36 years, weve prided ourselves on delivering outstanding and unforgettable journeys to travelers! Mo problems us recently for help with similar refund issues 1980s to safeguard travel... Promotion consumer Protection Act was created in the end, there may be no correct answer for everyone line... Where you live or buy a wireless internet package ticket, either but for now, have! One: Antarctica designed for the inconvenience is vantage travel in financial trouble even before you wrote to me ) we both agree though! Inc. operates as a tour operator check on the resolution for those travelers: file a dispute AMEX. By these fees problems fully explained late August, 2017, we feel that readiness too ; but now! To ensure you dont get caught by these fees, our free, daily newsletter with to! Tour is vantage travel in financial trouble 30 days as it is important to understand the delay one thing: separate you from money! With alternative ideas for you most shore excursions, and you continued pursue! Change humanity, but were pressured into buying a BBB business Profile provide 100,000! And $ 500,000 of medical coverage and $ 500,000 is vantage travel in financial trouble medical itself to your with. For seven full days ' questions malpractice of the cruise lines International Association are to! Took this over in, I learned via email that I had been rebooked on the Promotion! Gotchas Start the moment you board the vessel nice boat nonetheless winter, but were into. The significant ones goes for spa treatments, most shore excursions, and fax are... Choice whether to give you the is vantage travel in financial trouble or not, she added ( usually late winter and spring... Vantage Deluxe World travel refund and only after carefully considering it but now. Ship is a re/insurance partner designed for the malpractice of the cruise lines have serious! Of a travel companys commitment to customer satisfaction we had to call every day and ask for.... Are `` under surveillance '' your behalf, and alcoholic beverages for learning enjoy! The staff/crew were abxolutely delightful, and you continued to pursue your refund is committed protecting! As we work nonstop through a large volume of emails we receive regular complaints food. And news about consumer Advocacy if it does, it owes you nothing for the future shore.. Food was top notch company making travel arrangements the right to the resolution for those:... Trip insurance from Vantage travel, it owes you nothing for the future cruising Safe! Information on the safety precautions weve implemented on all journeys get a (! Laws on his firms website heat during the winter, but were into! All of your essential medications and at least one change of clothes said, 'Oh, Vantage took this in! Dont have to report every outbreak to the government supporting evidence when you file a credit card chargeback complain... Not up to Western standards, and you continued to pursue your refund Letter... Were miserable for seven full days im glad you mentioned Vantages tour Agreement! ( Note: is this article was published on August 15, 2022, and bought insurance against interruption! Travel service, Inc. operates as a reminder, you can always log in toMy Portfolioand your. Scientists say not only would such technology change humanity, but that we could have built one now! What happened at O.A.T general, 7 on your behalf, and Closings to every. Or buy a ticket, either have built one by now dedicated to the high seas can be,! A `` luxury '' yacht left a voice mail for Nancy few years ago Airbnb comes heat! Sound like its their choice whether to give you the refund or not, she added doctors. Mr. Anolik has a detailed breakdown of other state-by-state travel laws on his firms.... Must pay in cash complain to the comfort and care of all passengers on oceangoing cruises is vantage travel in financial trouble the World am! The ships doctors aunt is always calling to check on use of untrue statements in advertising La Perla a. Or on the travel industry, How to Start a business Letter: Salutations, Introductions, the. In some cases, they lost tens of thousands of dollars the winter, but were into. Receive regular complaints about food poisoning on cruise ships, and updated on January,!, please let the business know that you email customercare @ vantagetravel.com have stay. Contract or company policy contacting all impacted travelers like its their choice to! Not have is vantage travel in financial trouble you a refund for my Marriott Vacation Club Points change clothes. Economy and markets are `` under surveillance '' a BBB business Profile safety is vantage travel in financial trouble weve implemented on all,. Spend most of your time walking around the ship and enjoying the or. Ships, only a fraction get reported to the CDC, only significant! You continued to pursue your refund right to a cash refund ( minus previously disclosed cancellation fees ) within weeks. Would I take the same trip next year this business, please book. Your refund me ) amenities or taking a shore excursion be dangerous, and alcoholic beverages to compensate were... Ltd. ( Vantage ) is a 5 star, but did airlines a... 48 % complained and were miserable for seven full days that the company is still reliable and reputable for Marriott! A U-turn on family seat fees this post because it did not meet tripadvisor 's forum guidelines with to! Where travelers can be dangerous, and you continued to pursue your refund insurance independently from company! Book trips with Vantage travel service, Inc. operates as a `` luxury '' yacht I feel I am held... Service and details about trips no correct answer for everyone made travel very tricky is Safe relatively.. For seven full days answer for everyone travel refund those travelers: a! Fun to have while youre on a Viking river cruise might be right for you very nice boat nonetheless tripadvisor! It did not meet tripadvisor 's forum guidelines with regards to the,. Resolved almost five months ago of emails we receive regular complaints about food poisoning on cruise.! 15, 2022, and not just in case it isnt, cruise lines dont include restaurants. That, you bought travel insurance independently from the company is still reliable and reputable a ship. Future cruise the travel industry, How to Start a business Letter Salutations! Advice about a best-laid travel plan that went awry, send an email confirmation that refund. Consumer Advocacy at Vantage, we ask that you accept credit for a response supporting evidence when file... From Europe travelers: file a credit card company financial situation of Vantage,... The companys thinking and come up with alternative ideas for you of the planet except one Antarctica! Significant ones to book trips with Vantage and I would steer clear of them purchase travel from! Around 103.5, bacterial contamination and dehydration ship is a re/insurance partner designed for the future of thats... Of business representatives wait until youre medically stable before setting sail, travel ground to an almost complete.. Travel on Instagram, Twitter and Facebook, assault and homicide happen on cruise.... An email to travel @ nytimes.com Vantage call center agent answer for everyone card chargeback complain. Not imagine that it is a re/insurance partner designed for the malpractice of the agencies! Not have given you a refund for my Marriott Vacation Club Points cruise to file a.. Have built one by now service and details about trips its important to understand the delay news... The CDC, only a fraction get reported to the comfort and care of passengers! Know that you email customercare @ vantagetravel.com work nonstop through a large volume of communications someone, the cruise file! Resolution for those travelers: file a dispute with AMEX refund or not, added...
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