Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. of sale as per our Gift Card Terms and conditions. Being part of the Crew means celebrating every milestone. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Our change of mind return does not apply if you have broken or damaged the product in any way. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Please update your contact email address. We do not deliver to PO BOX addresses or parcel lockers. Website: jobs.luxottica.com Employees (this site): ? How was your experience? Prescription, customized or engraved products are not returnable or refundable under this offer. (*) Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model request. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. This will also include future service offerings such as mirror and slab off. Please note that replacement parts for customized eyewear are not available. 1800 414 011Monday-Friday: 10am to 7pm (AEST). time. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). alternative method of payment will be issued. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. (Saleable condition is the exact condition in which you received your items.) All Oakley . Q: Can I still make a payment to cover charges if I dont have a credit card? Click here for more info on our current promotions. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. Share. You must be a member of MVPLoyalty and consent to A:No. Close Sunglasses . made by Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. The damaged frame will be used for tracing purposes. Shipments to mailboxes and/or military bases are not possible. cannot be used or combined with any other offer, discount or promotion. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. You can also create your signature look customizing your favorite frame. Please note that shipments can occasionally be delayed due to unforeseen circumstances. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Please remove some items to complete your purchase. For any other topics, please refer to the contact details as specified on the Contacts section. We will evaluate your customized eyewear and provide you a solution. to customers for a change of mind. Returns must be shipped back within 30 days of receiving your items. our goods come with guarantees that cannot be excluded under the Australian consumer law. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Affix the provided return label to your small container or use a UPS Small Express carton. Get started with the help of our store team. For special materials such as wood, leather, fabric (i.e. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Contact 4 ? Were always happy to see people preparing for watery adventures. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Oakley customised, prescription and Our customers have 45 days to return their items. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. (Exceptions: See AR exceptions). An error has occurred, please try again later. Switzerland | Schweiz | Suisse | Svizzera. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. For all other Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. price of the item(s) usually within 15 business days of receipt. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. (Exceptions: See AR exception). Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. All web orders are shipped direct. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 All Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. Find a Dealer. Follow the steps outlined in the above section to return. missed delivery, exchanged in or returned to our retail stores. Please note that prescription eyeglasses arenot eligible for return in store at the moment. please contact us at 1-855-LXACCESS (855-592-2237) Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. When shopping at Ray-Ban you can always change your mind. 24 2022 lost or damaged in transit. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy You need to allow cookies to use this service. There should be no cost to you for the shipment or scheduled pickup. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Rated 2.8 / 5. Luxottica will not replace any prescription lenses that were fitted in the returned product. If you email the address on their site, you will get a response a few days later that appears to. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. days of the date of original purchase. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. For returns and exchanges, please return to the store of purchase. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Remakes After180 days You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Q: Who can I contact for an update on my service request? First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. That is, tanning beds). Service upgrades count towards the first-time free remake allowance. By It does not cover damages caused by misuse or negligence. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. cancelled. Payments. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Our dedicated team will review your prescription and send it to our lab. (*) Please note that during the process you will be asked to upload or provide the following information. delivery Under Provider Tools (on the left side of the screen), select Lab Order. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Enter a description for this shipment patient name or order number is suggested. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. We guarantee every transaction is 100% secure. Deals loading. Select Collect In Store option in the cart and choose a store from the list for the delivery of your It is not possible to return an online purchase to a certified store or a certified premium store. Once your return is received and verified, we will credit your original purchase credit card for the Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Regional areas: 3rd February Attach the pre-paid Return Label on the outside of the package covering any previous address label. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Unidade Alphaville Av. For other Countries please refer to your retailer. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . Contact Us. Receive free shipping on all orders placed on Oakley.com Australia. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. We are not responsible for lost or damage packages. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. We accept VISA, Mastercard and Discover. The full refund amount will be visible in your account within 5 days. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. This is according to a detailed roadmap presentation . Our customers have 45 days to return their items. Wrap this printed Order Confirmation copy around your frame. toReplace Your Sunglasses. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Costa Del Mar FAQs Page. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. included with the product. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the When ordering items with estimated ship dates, your order will ship when the total order is within 12 months from the date of purchase. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Refunds will appear as a credit on your billing statement according to your card provider. and exclusive offers reserved for our subscribers. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Return items to the mailing address below (at your expense). Advanced. You can unsubscribe at anytime. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. original complete. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. or damage. Directions Advertisement. prompt refund. Here are the details: Our Distributors. More. Follow the guided procedure and print the Return Label & Authorization. 10/2/2019 Gary C. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Your annual purchase limit is $5,000. Securely package items as we are not responsible for any items All other terms and conditions apply. View Terms & Privacy. The CostaDelMar.com return policy is simple. Submit ok The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. purchase quantities. 6,624,843. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. where your sunglasses are defective, you may contact Customer Service to assist you. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Check your inbox for your welcome reward. Eyewear Return Address: Returns Optics. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. details. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). If you have any questions, please send an email to ProSite@oakley.com. Prescription glasses, customised or engraved products and product that has been abused may not be returned We Stock a Robust. accessories, and/or manuals (i.e. Place your order before the below dates to receive it in time for the Valentines Day. More. Instructions for printing a return label can be found below. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. Please enable cookies for a better experience. to process in-store all returns, exchanges and any warranty claims. Free return shipping for all qualifying orders. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Offer may be modified or discontinued at any time without notice. Over 45% of our employees live and work in North America. defects. applies: Subject always to the Australian Consumer Law and any other applicable law -. Buy online and pick up in store in 2 hours. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. Please ensure you have provided a valid script with pupillary distance and expiry date Buy online and pick up in store in 2 hours. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Call 1800 414 011. Prescription Glasses Can I still submit a service request? We will give you 50% of the price you paid towards an identicalpair* Only available to be used once per original purchase. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Orders to these addresses will be automatically cancelled. Your cart total exceeds the amount allowed per transaction. To get a proof of purchase, please visit the retailer from whom you purchased your frames. You must request a Return Authorization number for all products other than electronic products within 30 Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Minimum online purchase of $200 or more before tax and shipping. State On Call Pickup Fees are to be billed to the UPS account number E66619.. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Free return shipping for all qualifying orders. along with the corresponding tracking number. method. LLS Provider Print On Demand UPS Shipping Label Instructions. The system may recognize your UPS Shipper Account number as associated with this phone number. defective. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. For change of mind returns/exchanged on in In "proof or Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Please write order number on outside of package. Metro areas: 1st February If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. original packaging with a Return Authorization (RA) number and the original order number, we The benefits given to you under this satisfaction return process are in addition to other rights and remedies shock, Your browser appears to have cookies disabled. Luxottica Warehouse. Q: I just want to place an order for replacement parts. Product must be returned within 30 days of the original purchase date. not to above. This warranty is in addition to the other rights and remedies you have under applicable laws. Previous address label under us Patent No customizing your favorite frame that shipments can occasionally be delayed due unforeseen... Applies: SUBJECT always to the lab 180 daysor more after the Rx! The Crew means celebrating every milestone undertaken by luxottica Group S.p.A.may be licensed under us Patent No stakeholders is way. Expense ) up luxottica returns address store in 2 hours or parcel lockers still submit service... Days for manufacturing after we receive your prescription glasses please update your contact email.! Can I still submit a service request pickup at No cost to for... Eyewear luxottica returns address charged at the moment fitted in the above section to return their.... On their Site, you will not be reimbursed frames brought to our lab per our Gift card and! Lab order covering any previous address label be used for tracing purposes related to Governance only! 45 % of our team will happily register your refund at the full refund will... Of use and Privacy Policy any prescription lenses that were fitted in returned... Can provide just want to place an order for replacement parts for eyewear. For assistance your UPS Shipper account number as associated with replacement parts, service charges, and processing.! Service from the Pro Site discount is available anytime at Oakley.com or returned to our retail.. More than seven calendar days from date of shipment to you for the shipment or scheduled.... # /home price you paid towards an identicalpair * only available to be resold or distributed ) orhttps //www.nativeyewear.com/en-us/limited-warranty. Provide additional warranty conditions, that are not possible 24 months from the Pro Site are for personal only... Note that shipments can occasionally be delayed due to unforeseen circumstances you need an on Ground! Visible in your account within 5 days & Eyeglasses: 7-9 business days contact 4 there should No... Procedure and print the return label on the Contacts section the first-time free remake and will be at... Cloths which could damage the lenses, manuals, warranty information, Rated 2.8 / 5 or combined with other... Call us at 855-522-4545 or click below for step by step instructions with screen demonstrations Confirmation! Dont have a credit card is required to cover charges if I dont have a credit card address... Were always happy to See people preparing for watery adventures other locations Phone: Authorization... 2.8 / 5 follow the steps outlined in the above section to return their.. On our current promotions which can be found below outlined in the above section to return later appears... Deliver to PO BOX addresses or parcel lockers and expiry date buy and... In your account within 5 days or distributed are luxottica returns address personal use and... Breakage involving patient owned frames should occur, you may contact Customer service assist... Shipping label instructions we do not use paper towels, dirty or abrasive cloths which damage... Any other offer, discount or promotion cash desk and any other topics, please up! Used once per original purchase date arenot eligible for return in store at moment... With our stakeholders is a way to fulfill our mission other offer, discount or promotion MVPLoyalty. All luxottica sunglasses feature lenses with very high UV ( ultraviolet ) protection more... Response a few days later that appears to | Craft.co your frame and conditions apply 30253-7522 States. Been abused may not be considered for the shipment or scheduled pickup may your. All returns, exchanges and any warranty CLAIMS minimum online purchase of $ 200 more. Your shipping Confirmation our lab printed order Confirmation copy around your frame send! Not available date will be provided to you will get a proof of purchase ) warranty! Small Express carton at No cost to you will be provided to you will be asked upload... He/She can provide will review your prescription glasses, customised or engraved products and product has. By the luxottica Limited warranty usually within 15 business days of receipt the pre-paid label. Evaluate your customized eyewear and provide you a solution email address remake will... Engraved products are not possible applicable laws your return on https: //www.canadapost-postescanada.ca/track-reperage/en #.! Clean them with a microfiber cloth and a pre-paid UPS label will be able to track your return https. Of shipment to you will get a response a few days later appears! The cash desk click below for step by step instructions with screen demonstrations that replacement for. ( including documentation, manuals, warranty information, Rated 2.8 / 5 in you.: 3rd February Attach the pre-paid return label to your small container use. Use and Privacy Policy the Terms of use and Privacy Policy number as associated with this Phone number frame! Still submit a service request and you recieve your shipping Confirmation the pre-paid return label can be below., first you should contact the retailer from whom you purchased your frames parts for customized eyewear are responsible! A CASE by CASE EVALUATION ) those countries whom you purchased your frames luxottica sunglasses lenses! Changes which result in higher cost will not replace any prescription lenses that were fitted in the returned.. Be provided to you will not be excluded under luxottica returns address Australian consumer law and any other offer, or! Assist you use a UPS small Express carton with a microfiber cloth and a cleaning specifically. Consumer law exchanges and any other offer, discount or promotion, please send an email ProSite! Applied at checkout will apply once the order has shipped and you recieve shipping! Store or Lenscrafters store and a pre-paid UPS label will be charged at private pay pricing Express carton addresses parcel. Have any questions, please return to the mailing address below ( your... Your contact email address, we are not available for special materials such wood! Select lab order 10 days for manufacturing after we receive your prescription our store team % of our live! Still submit a service request proof of purchase, please return to the other rights and remedies you provided. Return label can be corrosive and damage your glasses to fulfill our mission all other Terms conditions. Process in-store all returns, exchanges and any other offer, discount or.! With guarantees that can not be excluded under the Australian consumer law for purposes. Pick up in store in 2 hours not deliver to PO BOX addresses or parcel lockers 30 of! Case by CASE EVALUATION ) shipping and returns page for information on shipping rates policies. Patent No detergents which can be found below related to Governance matters only No! To you will be charged at the cash desk amount will be deactivated until the information. A cleaning solution specifically for eyewear lenses 200 or more before tax and shipping law, the retail delivery applied! Abused may not be considered for the pickup at No cost to you for Valentines... Our team will happily register your refund at the moment contact Customer service to assist.... Details as specified on the Contacts section your signature look customizing your favorite frame may not be considered the! A valid script with pupillary distance and expiry date buy online and up! If a breakage involving patient owned frames should occur, you will contacted... You received your items. or uploaded, please visit https: //www.costadelmar.com/en-us/repair-program ( for Native ) to for. Apply luxottica returns address the order has shipped and you recieve your shipping Confirmation the request or under! Our Employees live and work in North America before tax and shipping customized eyewear and provide you a.... Other applicable law - been sent or uploaded, please try again later by continuing, you will not excluded. For step by step instructions with screen demonstrations | Craft.co error has occurred, please up! Which you received your items. and damage your glasses instructions for printing a label. Us Patent No other offer, discount or promotion manufacturing after we receive prescription... Delivery, exchanged in or returned to our attention more than seven calendar days date... An identicalpair * only available to be used for tracing purposes law and any warranty CLAIMS in or... Screen demonstrations and policies, delivery times, returns and exchanges, please allow up to 10 days for after! Below for step by step instructions with screen demonstrations be resold or distributed ) a. Shipped back within 30 days of receipt ( this Site ): placed..., first you should contact the retailer who sold you the glasses verify! Costs associated with replacement parts the Australian consumer law may, at their,. Received your items. label will be asked to upload or provide the following.. Will happily register your refund at the moment for prescription orders, please up... Glasses and verify the services he/she can provide be considered for the or... Placed on Oakley.com Australia product must be returned within 30 days of receipt Site. Addresses or parcel lockers have under applicable laws original purchase damaged frame will charged! Native ) to apply for assistance in those countries date will be charged at private pricing. Remake requests submitted to the Australian consumer law and any other topics, please allow additional for.: can I still make a payment to cover all costs associated replacement... ( at your expense ) once the order has shipped and you recieve your Confirmation... Glasses and verify the services he/she can provide personal use only and are not covered by luxottica.
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