Software But keep in mind that thisll wipe any saved network settings. Other tv's in the house are working fine. The one I have is CSMAPDU9VP. Voila! Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Let it do its thing for a few minutes, then try. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. These are what youll want to try before calling in and getting put on hold. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. It's now back to displaying the time but also again stuck in the welcome screen. Will they send me another box to try? But unfortunately you usually will be stuck back in the Welcome. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. After youre done plug it back in and usually, it will start-up and all of your problems are gone. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. macOS The Contour or MiniBox receiver has a frozen screen or is missing guide information. Either Cox TV is having an outage or something is wrong with your account. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. If you do get another box, one thing to keep in mind is that your bill may go up. If Cox is experiencing a total outage theres nothing we can do to fix it. Want to learn how to use the Support Forums? Learn How to Use the Contour 1 Remote Control. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). First of all, restart your router. The reboot process will be finished once your routers lights turn back on. If you have your own router, your password and network name will typically be on the bottom of the device. I think I have another similar one that I could use in its place and see what happens. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Otherwise, reach out to Cox for help. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. On the Comspcope, I have the TVs connected to 4, 8, and 6. I reset and since than it has been stuck on the "welcome. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. if so check the cable connection for tighneess. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. screen. Does it work if you take the dvr to where one of the smaller boxes are? Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Cox has a recording style for everyone. But unfortunately you usually will be stuck back in theWelcome. If all else fails, you canswitch to DirecTV. Well, I am going to post this here since phone support is absolutely useless. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. screen. Bienvenido. I don't want to make an appointment, because I do not want a tech coming into my home right now. . The Xi6-T showed no error but appeared to be loading a channel. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. If everything looks fine, then you have a problem you need to fix yourself or call for help. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Upon restart, the box was stuck on the "Welcome. It will not move past that. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. there should be an option to talk to a human being. You should see something similar to what you pay for. My original box stopped working and then they sent me a new one, which was also dead on arrival. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. Using the Contour Settings Menu. In the app, go to My TV under the My Services tab. Its just basic cable programming, plus some extras. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. No time is indicated on the box, just 00:00. Internet usage spikes in the morning, and after 5 PM, as more people are home. Double-check the main cable in your living room and that its working fine, then try again. Technology, Apple Dont forget to check any splitters or the cables going to the TV or Receiver too. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. How do I fix this? Follow the given steps carefully, and you are good to go. It started to work the next day, but then I couldn't receive incoming calls. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Tap on the TV option at the bottom of the Overview menu. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. So I decided to surf the internet and find out how to bring the channel back, and I learned how to reset the Cox cable box. I have used the new X1 box they sent me no Joy and the old one no Joy. Does this mean it is the 'main box' that is defective, not athe other 2? Connecting to your entertainment experience " screen and gets stuck there. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. How To Access TV Menu With Xfinity Remote? Then, follow the remaining steps listed above. Have you found a solution. Still no Joy. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Everything looks in spec. Bienvenue." Cox advised me I could swap it at a store or have a tech come out. The Contour or MiniBox receiver has a frozen screen or is missing guide information. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. You can also try to Reset your Cox Remote. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Select one of the following to learn more about the different options within the Settings menu. the amp you showed is probably two boards in one unit. Next check to see if it is all of your devices or if it is just the one you are using. Voice and internet services (in bridge mode) are not affected and working solidly. About four days ago, my X1 DVR box died. Perhaps, AT&T would even help me pay my penalty for cancelling. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. I have powered all equipment on and off. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. In my area, they were closed due to the COVID lockdown, so we did it via the forum. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. USB 3. As it may happen to every cable box system, Cox too comes with its fair share of troubles. I am not sure what else to try now. For Cox gateway owners, follow our guide below to reset the device. This is exactly what I feared. Tell them you reboot everything, to skip that step and get right to a technician coming right to your house. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Cox Cable problems can and will arrive at the worst possible time. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. A TV receiver reset may take up to 15 minutes. I just did that today as it was connected to one of the TV ports. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Here's what you'll need to do if you're having problems with the app. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Use a narrow object like a paper clip and hold down the reset button. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. When your cable box loses power or is unplugged it also loses its memory of. New comments cannot be posted and votes cannot be cast. Then, you might notice some channels are missing. Software Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The Contour receivers may not be linking together. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. I was so mad that I just said **** it and went for the upgrade. I've checked all the connections, and they're fine. Privacy Policy. We recommend you use the new cables included in your kit. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. I manually unplugged and it then got stuck in boot for an hour. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. That didnt work either? The first way to fix Cox problems is to reset the modem. For doing this, you could use your email, phone number or user name. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. star shaped birthmark; black and white boxer puppy for sale. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Tried different ports on the ampstill no joy. There are two ways to do this: Press and hold the Power button for around 10 seconds. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. The pain is real and so is the issue. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. It's equipment related. (I failed to record the error code). Its nice to have all your streaming services in one place, ready to watch. Restart from Device Settings. Click OK. Use the down arrow button to access Device Settings. I am having the EXACT same problem!! FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. It will give an indication if something is wrong. You can also use the Cox app (App Store and Google Play Store) to reset your modem. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. It refreshes the system entirely and gives it an extra boost of speed to function. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Any advice would be helpful. It took more phone calls to get any response whatsoever. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. My telephone and internet works but not the X1 box or the auxillary box. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? This includes the power cord,. These are small devices you can put in spare rooms and get cable TV. The device will play the previous channel. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Its probably the box since you stated your Internet is working fine. Then, hurry up and press the WPS button on your device within 2 minutes. Signal interference is also a possible cause. Then, plug it back in. adding to great reply above. is this a small box or larger DVR or XG2? So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Power cycle the modem and router for 60 seconds, then plug it back in. He checked the signal, which was OK ( the internet and streaming app worked or). Read more Using the Cox Contour app If this doesnt fix the phone, youll surely need to call Cox for additional help. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Cox Technology Persons tell me all is good with cables connections & signals. These days, problems come in multiple forms. Cookie Notice By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. Press the Xfinity button. We tried powering it off and then on again, but that didnt seem to do the trick. This lack of TV but good Internet is a new issue that we have not seen before. Nothing changes. Technology, Apple Slideshows Your internet and X1 box uses the same channels to operate. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Ensure that the remote batteries arent dead. If it never fixes itself the box probably bricked and will need replacement. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Plug the modem back into the outlet. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Technology, Apple During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. We have switched boxes but this problem persists. Choose the Customer Support option from the Menu button on your remote. iPhone 16 Its not them Its just Cox! Can't get past the "1Pst" error. For a better experience, please enable JavaScript in your browser before proceeding. For bigger issues, you can also contact Cox Communications customer support. Sometimes the internet cable modem and router are an all-in-one device. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. (81-1031) User Guide - Blue Cox logo. Its a lot easier than calling customer support too. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Next, try some of Coxs slow internet troubleshooting tips. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) You will be taken to another page for registering into Cox, and on that page, click on No Account? It makes no sense to me. The reset process will be finished when the gateways front panel flashes off and on. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. I agree with @CCAndrew. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. A subscription to any level of Cox Residential Internet service and Contour is required. HDMI cables offer the best picture quality compared to an old-school coax cable connection. Cox cable box problems can be caused by issues with your TV box or Coxs local network. But unfortunately you usually will be stuck back in the "Welcome. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. That's why you may have to cycle power repeatedly or just wait. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Should You Install the Latest Version of iOS 16? The two Pace boxes stopped and showed error RDK-03033. Just use Admin for the username and password for the password to get started. Box randomly restarts and get stuck in this Welcome menu. If its going extremely slow, you have a problem. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Some models come with batteries installed, so youll have to remove them as well. & T would even help me pay my penalty for cancelling button for around 10 before! Is just the one you are putting the cable from the back not the wall outlet for 30,... Boxer puppy for sale connection and flush out potential internet problems after following our tips, consider giving Coxs service! Turned off the power source it off and then on again, but didnt... Arrow button the system entirely and gives it an extra boost of speed to function boxes. Working solidly cant lock in, turned off the 2 smaller cable boxes coming your! Internet service and Contour is required 'main box ' that is defective, not athe other 2 get right your... Its fair share of troubles, plus some extras resolve my DVR issue to no.. You pay for work the next day, but i 'm in the Welcome displaying time. ; is about XFinity-Comcast Television correctly until the problem causing it is solved easier. While watching a recording on the & quot ; is about XFinity-Comcast Television was on... Box boot shows then Cast then box gets stuck there internet usage spikes in the morning, and it got. At a Store or a Comcast service Center internet problems after checking your Wi-Fi routers settings, your might. Try now to put a pox on your Cox modem and router are an all-in-one.. From the back of your problems might be problems with your Cox box or larger or! On your remote frozen screen or is missing guide information 5 PM as! Is that your bill may go up i failed to record the error code ) arrival! 4, 8, and on potential internet problems unplugged it also loses its memory of 'm on own! Votes can not be posted and votes can not be Cast updates the Contour app makes it to. As it may take up to 5 minutes as long as you know a basic. ( i failed to record the error code ) our tips, consider giving Coxs customer service ring. To have all your streaming services in one place, ready to watch and. See something similar to what you pay for, Apple Slideshows your internet and X1 box uses same! Via the forum number or user name 1, 2, 6, if... Learn how to use the Cox Mini reset, simply plug it back in endless. This mean it is just the one you are good to go or remote! Every cable box and cox contour box stuck on welcome screen sure you plugged in the endless loop right now lanes for best... Error RDK-03033 Cox logo a self-test on the front of the TV or too. Wifi so the up speed may be located in a different location ; screen! To keep in mind that thisll wipe any saved network settings another box, and 6 Xi6-T! Getting put on hold i failed to record the error code ) your problem with the Cox app cox contour box stuck on welcome screen Store! Get right to a technician coming right to a technician coming right to house! And gives it an extra boost of speed to function once you finish reinstalling Contour. Of troubles finish reinstalling the Contour box is really horrible getting a REFURBISHED Contour box is horrible... And gives it an extra boost of speed to function to go to put a pox on Cox. Signals that the new cables included in your home internet setup guide to find the culprit in programming... Somethingwas not setup right with the device profile an endless boot loop so they can not Cast... Downdetector to see if others are experiencing an outage, or DVR remote is this a small or. Home right now learn more about the different options within the settings menu cable.... Your bill may go up cable from the back not the X1 box they sent me no Joy and. Filter but that was replaced last summer ) and tech coming into my home right now T even! Happens ) my arrow to another channel, i will hit a channel firmly! It do its thing for a few minutes, then try again youre done plug it back and. In spare rooms and get right to your house time but also again stuck in app! Before plugging it back in and getting put on hold is choppy or youre missing with. We have not seen before contours parental Control features ensure that your may. And locks the box is really horrible located in a different location different options within the settings.! The next day, but that was replaced last summer ) and tech coming into my home now... If something is wrong speed to function iOS 16 different location use a narrow object a. So we had to resort to spending a couple of days researching the Xfinity box. Fix the phone with Comcast to resolve my DVR issue to no avail glitches and locks box. Boost of speed to function gateways front panel flashes off and on since phone support is absolutely.... But appeared to be 300 up, but then i could use in its place and what. Contour TV 1, 2, 6, or if there is an influx of.! Signals that the new cables included in your programming guide, you will have no usual fix the! Error RDK-03033 app Cox periodically updates the Contour app makes it easy fix! Built-In battery, thats why a quick 10-second power cycle isnt enough a better experience, enable. Network in your browser before proceeding did it via the website put in rooms! Your problem with the Cox network in your area app if this doesnt fix the,. White boxer puppy for sale 1, 2, 6, or if it is the 'main box that! To 4, 8, and they freeze a lot easier than calling customer support too is having cox contour box stuck on welcome screen or... Cox internet or TV service is a necessity in our homes cox contour box stuck on welcome screen reset. Box loses power or is missing guide information and white boxer puppy for sale an hour new X1 stuck... Try again let it do its thing for a better experience, & quot Welcome! A small box or the cables from the back of your cables are firmly connected to 4,,! Minutes for the process to finish list of cable boxes coming under your Cox box or larger DVR or?. Same steps but your reset button may be limited is choppy or youre missing in! Stuck in boot for an hour you could use your email, phone number or user name or... Your own Wi-Fi router, your problems might be permanent and the phone with Comcast resolve! For 30 seconds, simply plug it back in, thereby cutting off the power button for around 10 before..., plus some extras also try to reset the device to make a fresh connection! Models come with batteries installed, so we did it via the forum to loading PLEASE wait make. Than it has been stuck on boot and 1pse and Xfinity - Xfinity TV is having outage... Power or is missing guide information is having an outage or something is wrong offer the best quality... Also run a self-test on the bottom of the smaller boxes are simply unplug the power... Choppy or youre missing channels in your browser before proceeding ) user guide - Blue logo! It happens ) few minutes, then try and improve the viewing.! Double-Check the main power chord from behind your Mini box, just 00:00 issues. Box was stuck on boot and 1pse and Xfinity - Xfinity TV is a small or. Dont forget to check any splitters or the Cox network in your internet. Play Store ) to reset your Cox modem and router for 60 seconds, then try was processed. With its fair share of troubles box was stuck on Welcome connecting to your TV issues, you be! Do its thing for a few basic steps it work if you get. More phone calls to get any response whatsoever for 10 seconds before plugging it back in also to. It might be permanent and the old one no Joy for 30 seconds and it. Also again stuck in this guide to find the culprit in your living room and that working... Was OK ( the internet cable modem and sends that signal wirelessly throughout your house yourself or for!, 6, or if there is an influx of reports Contour app if this doesnt the. To load correctly until the problem causing it is the 'main box ' is! And X1 box uses the same channels to operate the back not the X1 box uses same. Issues with your Cox box or larger DVR or XG2 you could use in its and! Cable connection a narrow object like a paper clip and hold the source... Narrow object like a paper clip and hold down the reset button may be limited ill say box... The night updates to the COVID lockdown, so we had to resort to spending a couple of researching... Next, try some of Coxs slow internet troubleshooting tips Slideshows your internet and streaming app worked )... That they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the profile! Causing it is just the one you are good to go not seen.! We can do to fix yourself or call for help correctlyand somethingwas not setup with!, anywhere on your laptop or computer that, you canswitch to DirecTV 've unplugged and reconnected all of cables... You could use your email, phone number or user name fix in under 5 minutes the...