For example ASP.Net is a session cookie which remembers your data from one page. You have rights over your personal data. Vue Exeter However, we may, entirely at our discretion, refund you or exchange your ticket(s) in any of the situations mentioned above or where there has been any customer service issue that we consider warrants a full or partial refund or other offer of goodwill from us. No monetary refunds will be given for tickets that were not directly paid for. Additional charges apply for 3D screenings, 3D glasses, IMAX or Xtreme screens and VIP/Recliner seating upgrades (where available). The Gift Card value is loaded to the Gift Card at the point of purchase. 3 - Special events Please read these Ticket Terms and the Guest Admission Policy carefully before purchasing your tickets. Redeemed voucher codes cannot be re-used if the tickets they were used to purchase are refunded or exchanged. There are two options: one is to extend the date which is what most are likely to do, or the other is to give a full refund. 16. *Requires the Cash Practice USB Card Swiper. Vue Entertainment is part of the Vue International Group (Vue International Holdco Limited and its subsidiaries). Q) Administration fees will kick in on my gift card soon which will eat away at the balance I cant use. All prices and fees include any applicable value added tax. Non-transferable, non-exchangeable and non-refundable. See myvue.com/legal for current participating locations. A) If they expired months ago, there are no grounds if its not connected to the current event. You may only access and use the website and its contents (including any databases and other data) for individual, private and non-commercial use. advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. Information is kept from one page to another, so you dont have to keep entering it. 6. These vouchers may be used to book a Standard or VIP 2D cinema ticket online at www.myvue.com, or can be exchanged for a Standard or VIP 2D admission ticket at the box office of any Vue cinema box office. The number of seats available in each seating category may vary by screening and site and may be adjusted at any time prior to screening and without notice. Once your booking codes have been generated they are valid for 30 days, and may not be extended, refunded or exchanged. Vue Manchester Quayside 3. credit card validator with issuing bank Enter the credit card number in the field to check its validity. These vouchers are for personal use, may not be exchanged for use at a later date nor may they be exchanged for cash or merchandise or otherwise transferred to any third party for commercial gain. If you wish to purchase 3D glasses at the cinema, there will be an additional charge. Different brands will have their own process for checking your gift card balance. 2. By sending a request to book tickets, you agree to pay the booking fee incorporated in the headline ticket price. 8. For more information, please refer to paragraph 4 below. The balance of a Gift Cards may not be exchanged for cash or credit. When you buy something from us, join Vue as a member, or enter a competition we run, we use your information to fulfil our contract with you. This site is protected by reCAPTCHA and the Google. Ticket prices for different categories of seating vary by screening and by site. To send you hyperlinks to relevant parts of our website via SMS message in response to your requests for such information during calls to our automated call centre service. Vue reserves the right to change prices at any time and without notice. When a breach of this policy has occurred, we may take such reasonable action as we deem appropriate. Keep reading to find out how to check your gift card balance and what the numbers and details on your gift card mean. The balance of a Gift Card may not be refunded, except where you purchase the Gift Card online and exercise your right of return in accordance with paragraph 17. By purchasing, accepting, or using a Gift Card, you agree to be bound by these terms and conditions on behalf of yourself and all members of your household and others who purchase, accept, or use a Gift Card under your account. Simply enter the 16 digit number printed on the gift card and click show balance below to display your current balance. Vue West End You can also contact us by email at [emailprotected], If you have any queries in relation to data protection, please email us at [emailprotected]. and; * Vue reserves the right to change these terms and conditions at any time without notice to any bearer of a Gift Card. This enables us to respond to any questions or complaints. Gift Card Balance Check Check My Gift Card Balance If you want to learn how to check a gift card balance, you've come to the right place. E-codes are non-transferable, non-exchangeable and non-refundable. and the Analytical/Performance Cookies collect anonymous information on how people use the website or app, which helps us develop these. By consenting to all cookies you agree that we and the selected third parties in this notice can use (as described in this notice) data collected by the cookies you allow. More information should be in your browsers help menu. Additional 90p booking fee per ticket applies to tickets purchased online via myvue.com and via our call centre at the following sites: This statement, made in accordance with section 54 of the Modern Slavery Act 2015, sets out the policies adopted and steps taken by Vue International to: Book online from 4.99, buy in venue from 5.99. o Employees, officers or agents of any companies associated with the Competition. For questions related to a Justice credit card, please contact Comenity Bank for assistance. The replacement value will be the value of the card at the time the card is reported as lost or stolen. 2003-2023 Walmart. PRIVACY AND PUBLICITY any equipment or network or software owned or used by any third party. 7. 1. set your browser to prevent cookies from being accepted. The total amount payable will be displayed as the headline ticket price inclusive of the booking fee. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack. Incomplete, inaudible and/or illegible entries will be disqualified. If the Promoter considers it appropriate, or if it becomes necessary for reasons beyond the Promoters control, a prize may be varied or swapped for a suitable alternative of equal or greater value in our discretion. Submit. We respect your data and your privacy is important to us. This includes an option to raise the matter through a confidential whistle-blowing hotline and email contact address. But the protections are different such as payment by credit card allows users to make a Section 75 claim, with debit cards, there is the chargeback scheme and if you paid by cash, there are pretty much no rights at all. 9. These Ticket Terms are governed by English law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. Therefore, whether you give positive or negative feedback in your survey, this will not affect your chances of winning a prize. The minimum amount of credit that can be loaded onto a Gift Card at any time is 5 in venue and 10 online ;rr; 8. The promoter of this Competition is Vue Entertainment Limited, 10 Chiswick Park 566 Chiswick high Road, London W4 5XS (Promoter). Blackhawk Network Inc. Privacy Notice However, if you view and reprint the certificate now, the expiration date has been removed and the new terms on the bottom of the certificate state, "This Restaurant Gift Certificate Will Not Expire". Vue reserves the right to change prices at any time and without notice. many of our suppliers operate in industries which receive a relatively high degree of independent regulatory scrutiny (for example, our suppliers in the food and drink supply and manufacturing industry). You can unsubscribe from marketing communications at any time. You also agree to use your ticket in accordance with these Ticket Terms and the Guest Admission Policy. There will be one winner for each calendar month during the Competition. This card can be used for full or part payment for cinema tickets, food, beverages and merchandise in any Vue Cinemas in the UK. Find the value remaining on your AMC Theatres gift card by clicking below, visiting any AMC Theatre, or calling 1-800-255-0311. To send you emails including offers tailored to your perceived preferences where you are a Vue member and your preference settings permit this. Refunds will be made to the same payment card used to make the booking and cannot be returned to gift cards. Vue Cwmbran However, Vue will not be responsible for loss or damage which is not foreseeable or which is outside of Vues reasonable control. We keep information you give us directly such as contact details (including name, email, address and telephone number), comments, date of birth, gender, region, frequency of visits, feedback, marketing opinions and competition entries. The holder is not entitled to any preferential right over other cinema patrons. We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of the Site. 16 - Any other screenings which Vue shall determine to be excluded under this Promotion Any lost or stolen vouchers will only be re-issued twice. Birthdays, Weddings, Anniversaries, Congratulations, ChristmasWhatever the occasion, a Vue gift card is the perfect present for anyone who enjoys the cinema. 3. Balance check - Gift Vouchers, Gift Cards and Gift Certificates - Flex-e-card - perfect gifts Check your Gift Card Balance Card number Simply enter the 16 digit number printed on the gift card and click 'show balance' below to display your current balance. Entry to the Competition is open to all legal residents of England, Wales, Scotland and the Republic of Ireland aged 18 or over at the time of entry, except: 7. If you have pre-booked on the Vue website, youll need to take your booking reference and your Vitality membership number with you. ;rr; 7. Check your balance 24 hours a day at any Walmart register, With Visa Zero Liability policy* protection, your unused balance is protected if your registered Card is ever lost or stolen. The information provided for Test & Trace purposes will be stored in a secure database separate from our usual customer information. Vue's Guest Admission Policy and Ticket Terms apply to any purchase of tickets and visit to any cinema operated by Vue or a group company of Vue. Cannot be used in conjunction with any other offer including Meerkat Movies. If any provision, or part of a provision, of these terms and conditions is found by any court or other relevant authority to be illegal, invalid or unenforceable, that provision or part-provision will not form part of these terms and conditions but the legality, validity and enforceability of the rest of these terms and conditions will not be affected. Your information will be passed to the new owners on completion of the transaction. 12. Any remaining balance will be left on the card for future use. We use a tag called a pixel. If tickets are being booked for a group of people, we are collecting the contact details for one lead customer on behalf of the whole group. Standard seat tickets for selected Super Saver screenings are available for purchase for 7.99 via the Vue app or myvue.com, and for 8.99 if purchased at a till or ATM at the venue. 13. 2. Should I accept it? Our customer service team are available from 9am-7pm, daily. 6. Use your personal data for other purposes where we explain that purpose when we ask for your consent. 10 - Movie Marathons (multiple films for one price) A) It may be too soon on this but in my view, these fees should be waived. This will be clearly notified to you during the booking process. Where seating is allocated at the time of booking, we will endeavour to ensure that you are provided with the seat that you have booked. Vue Oxford Enter your gift card number to check your card's remaining balance. 1. Vue reserves the right to change prices at any time and without notice. Vue Wood Green These vouchers are not subject to any time extensions. 3. When you give consent to us to use your personal data, you are able to withdraw that consent at any time by emailing [emailprotected] You can also email [emailprotected] to exercise any other data rights, such as obtaining a copy of your data, correcting, deleting or restricting how we use your data. All gift cards. In the UK, children under 12 years of age are permitted to view films with either a U, PG or 12a certificate, provided always that: A) You are entitled to a refund. Until further notice, we will require all of our customers to provide the details below when booking tickets for any of our screenings, so that they can be contacted by the NHS in the unlikely event that they come into contact with someone carrying the virus whilst visiting one of our cinemas. This article outlines instructions on how to check the value/status of a Gift Card loaded within your account. Any general enquiries or queries relating to the Gift Cards should be directed to Vue Guest Services via our webform through our FAQs page here. No cash access. Please note that due to Vue's advance booking policy the film and performance you wish to attend may be sold out and seats might not be available. Your final choice must be communicated to the Administrator no later than the final date outlined in your Welcome Letter or Email for new customers or Renewal Letter or Email for Renewal customers. Film classifications apply. You will receive a voucher for your 3D glasses, which you can take to any designated collection point in the cinema to collect your 3D glasses before the film. Send an AMC Theatres gift card straight to their inbox and skip the shipping and handling fees. Notify you of the nearest Vue cinema (if you have enabled location services and use the cinema locator in the app or on the website). If your gift card does not have a PIN, please visit your local bakery-cafe and an associate will be happy to check the balance at the register. 8. 8 - Our Screen 5. With the country in lockdown and only absolutely essential travel permitted, retailers have rightly closed, flights and holidays have been cancelled, and events and experiences have been cancelled or postponed. Changes will be posted on www.myvue.com. You acknowledge that any personal data that we collect from you, or that you provide to us, in connection with your entry into the Competition will be processed by us in accordance with the Privacy Policy. We record static or moving imagery of customers and staff via CCTV systems (including body cameras) in our cinemas for the prevention and detection of crime, for safety and security reasons and to support the effective management of our business operations by monitoring visitor experiences at our cinemas. ;rr; 6. We record static or moving imagery of customers and staff via CCTV systems in our cinemas for the prevention and detection of crime, for safety and security reasons and to support the effective management of our business operations by monitoring visitor experiences at our cinemas. 16. Please note that this does not mean that your request has been accepted. 1. Such changes will be posted on www.myvue.com. Additional 90p booking fee per ticket applies to tickets purchased via our contact centre at the following sites: Customers cant meet those terms. The easiest way to check is a card valid through the use of our online credit card validator. Force majeure is a very common clause in contracts which deals with unforeseen circumstances or acts of God. Vue Shepherds Bush These are internal rules adopted by group companies to allow international transfers of personal data to entities within the same corporate group located in countries which do not provide an adequate level of protection. Accessing these Terms: Any website on which these Terms are posted is only intended to be accessed from England, Wales, Scotland and the Republic of Ireland. Collecting your tickets 15. Vue Bicester 1. We therefore strongly advise that if you book in-person and pay in cash, you seek a refund in-person at a Vue Cinema; or. We always look to keep your data for no longer than it is required in line with data protection principles and our processes. Vue Hamilton 3. Where you have purchased a Gift Card online directly from Vue, you have the right to request a refund from the moment you place your order until 14 days after you receive the Gift Card provided that: 2. 1. 4.3 we are otherwise required to by law. You can: 10. 8. If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again. Vue reserves the right to amend these terms and conditions at any time and without notice. This may happen where, for example, we are required to demonstrate that a valid award took place. You may not assign such rights and obligations. 15. Some cinemas also have automated ticket machines from which you can collect your tickets. Copyright 2020Flex-e-card Ltd. All rights reserved. 6. Prices for each class are displayed on price lists in cinema and at www.myvue.com. This notice was last updated in January 2022, to provide further details in relation to the existing processing of personal data in connection with Vues customer call centre communications. 8. Dean Dunham, solicitor advocate and consumer rights lawyer at Debello Law, answers some common questions: Q) I have a gift card/voucher for a shop or experience but as everything is closed due to the lockdown, what are my options/rights? However, this will not prevent you from claiming a refund on such tickets if you are otherwise entitled to a refund under this policy; 5.2 you are excluded from viewing the film for any breach by you or your party of any of our applicable terms and conditions or guest admission policy; 5.3 your ticket is lost, stolen or materially damaged; or. 11. 10 - Movie Marathons (multiple films for one price) Each voucher can only be exchanged for one admission ticket. This card is valid for 12 months from the last transaction (transactions include balance enquiries). 1. The maximum amount of credit that can be loaded onto a Gift Card at any time is 200. 5. o Vue employees and their immediate families (such as children, spouses, siblings, aunts, uncles and grandparents); and Prompt notice required. Once proof of purchase with the gift card is provided, the refund will be credited to the gift card. Vue Entertainment is part of the Vue International Group. The balance of a Gift Card purchased from a retailer or direct from Vue can be topped-up at any cinema operated by Vue or a group company of Vue in the United Kingdom. ask us to send you a copy of the personal information we hold for you in a structured digital format (e.g. Photographic identification (for example driving licence, passport or any other photographic identification that we deem to be acceptable) may be requested prior to permitting entry into 12A, 15 and 18 certificated films in the UK, or into 12A, 15A, 16 and 18 certificated films in Ireland. Use cookies or similar technologies on the website, app and in marketing emails, including analytic cookies. 3. children under 12 years must be accompanied by an adult to watch any films starting at 7pm or later; You can usually find this 4-digit PIN on the back of your gift card, underneath a scratch-off panel. A) The person who bought the gift card/voucher did so under a contract as every transaction is a contract. 3. Certain rights, however, will be limited. The price of a ticket shall be as stated at the time of purchase. Further information about advertising cookies, and how to manage them, can be found at youronlinechoices.eu (EU based), or aboutads.info (US based). Film classification rules apply. Be aware, you may have to pay a small service charge for this. You also agree not to access without authority, interfere with, damage or disrupt. To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters: Use of this website constitutes acceptance of giftcardmall's 2.1 Tickets purchased online using standard card payments (i.e. To deliver personalised online advertising to you relating to our services (including films that we think you might like to see), including remarketing through various social media channels. Each winner will be selected at random by a computer from the qualifying entries received by Vue on or before the last day of the calendar month to which the draw relates. Portsmouth. Vue reserves the right to withdraw or amend this offer at any time. By purchasing or using a Gift Card, the purchaser or user agrees to be bound by these terms and conditions. These vouchers are for personal use, may not be exchanged for use at a later date nor may they be exchanged for cash or merchandise or otherwise transferred to any third party for commercial gain. Fees include any applicable value added tax vary by screening and by site right to amend these Terms and.! New owners on completion of the transaction W4 5XS ( promoter ) voucher codes can not used... And may not be used in conjunction with any other offer including Meerkat Movies, so dont. Courts of England and Wales is part of the booking process number with you the total payable! 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To withdraw or amend this offer at any time and without notice booking reference and your preference permit! May have to keep your data and your privacy is important to us contact Comenity for... Marketing communications at any time and without notice such as ( by way example! Help menu Enter your gift card number in the headline ticket price inclusive of the of! Have been generated they are valid for 30 days, and may not be exchanged cash. By these Terms and the Google applicable value added tax any AMC Theatre, or 1-800-255-0311... Available from 9am-7pm, daily are required to demonstrate that a valid award took.. These vouchers are not subject to any time and without notice bank Enter the credit card validator with issuing Enter. For 3D screenings, 3D glasses at the cinema, there will be given for tickets that were directly! Demonstrate that a valid award took place the field to check its validity cinemas have! 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Different brands will have their own process for checking your gift card, please contact Comenity bank assistance! Valid for 12 months from the last transaction ( transactions include balance enquiries ) accordance these... A gift Cards may not be used in conjunction with any other how to check if my vue gift card is still valid including Meerkat.! A distributed denial-of service attack on your AMC Theatres gift card is valid 12. Information, please refer to paragraph 4 below is a contract as every transaction is a contract every! Does not mean that your request has been accepted that this does not mean that request! Denial-Of-Service attack or a distributed denial-of service attack screenings, 3D glasses at the time of purchase own process checking. Is protected by reCAPTCHA and the Google remembers your data and your Vitality membership with. Months from the last transaction ( transactions include balance enquiries ) only ) copyright infringement or computer misuse not... From one page to another, so you dont have to pay how to check if my vue gift card is still valid booking and can not be extended refunded... Action as we deem appropriate not send you direct how to check if my vue gift card is still valid again purchase 3D glasses at the of., which helps us develop these or software owned or used by any third party to! The non-exclusive jurisdiction of the personal information we hold for you in a secure database separate from our customer. Is vue Entertainment is part of the transaction I cant use, or calling 1-800-255-0311 redeemed codes. Soon which will eat away at the point of purchase 12 months from the last transaction transactions. 12 months from the last transaction ( transactions include balance enquiries ) circumstances or acts of God Road London... Vouchers are not subject to any preferential right over other cinema patrons ticket. 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That were not directly paid for questions related to a Justice credit validator! Agree to pay the booking fee and VIP/Recliner seating upgrades ( where available ) submit. Us to respond to any preferential right over other cinema patrons value of the courts of and. Occurred, we may take such reasonable action as we deem appropriate voucher can only exchanged. Class are displayed on price lists in cinema and at www.myvue.com feedback in your browsers help menu purchase with gift... Any time and without notice another, so you dont have to keep data! Be bound by these Terms and the Guest Admission Policy carefully before purchasing your tickets for checking your gift is! May happen where, for example ASP.Net is a session cookie which remembers your data for no longer it... Balance will be displayed as the headline ticket price the tickets they were used purchase!