Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. The countertop has a ten year warranty . Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Remember Silestone warrants the material, not the install. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. Absolutely wrong. I tested a sample: put mustard, oil, wine, catsup, etc. This looks exactly like our issues. They should be ashamed of not working to resolve these issues quickly. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. It gets worse. The suede doesn't show fingerprints at all. When spills happen, get rid of them immediately. The complaint has been investigated and resolved to the customers satisfaction. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. Any concerns are usually handled with a telephone call. Does anyone have experience with Silestone countertops in suede finish? A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. We obtain an efficient protection of the material that prevents the proliferation of bacteria. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! Silestone surfaces therefore provide extra hygiene. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. Cannot recommend Silestone! David S. Oehmsen I hope I hear from Mr. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. You can purchase slabs from big-box retailers. Clearly the product is failing. As we mentioned, Silestone isnt porous like many other types of countertops. Not only does this take time and work but its an added expense. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. What To Know Before Adding On To A House. Is it holding up okay ? Silestone is a man-made material for countertops. Because I dont want it to get this worse. Is that short for Matthew? Your countertop, sink, floors, and walls can be covered with Silestone. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. I guess they should know ? One option some homeowners forget to consider is Silestone. Mano a Mano Combat: Quartz Versus Granite Countertops. I purchased my countertops last year in march it has been just over a year and my countertop cracked. We got our counters through Home Depot who then sent it out to the local provider. I cant find any guidance on their website for the sealers, for the matte. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Silestone is scratch resistant and scorch resistant. The polished texture is the classic finish with intense color, clarity, and shine. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. The counters were the only thing we did not do ourselves. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. That solid surface doesnt just keep out bacteria but stains as well. The homeowner cannot place hot pots and pans on the Silestone countertop directly. They told us that as soon as the countertops were installed, the warranty did not cover anything. This was according to Mr. Oehmsen the second time this CSI defrauded his company. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. Ready to join the 100,000+ homeowners matched with pros? Consult your Silestone distributor for specific warranty information related to your product. Unfortunately, the resin is not heat-proof. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. . The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. Thats why its so important to do your research and know the pros and cons of all your options. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. The silestone countertops were installed by counter fit on 3/28/2016. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. This is false advertising. Silestone is high impact resistant and allows you to handle any object in your kitchen without the fear of damaging the surface. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. Unfortunately I do not know any further information about Mr. Smith. Silestone countertops work best in contemporary kitchens or open floor plan homes. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. Avoid placing hot hair tools on the countertop for best results. Visit the section.. What is Silestone How do I know if my Silestone is original? Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. Thanks :). Also, it looks whiter to me with the Suede. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. However, Corian is easier to repair than Silestone. Required fields are marked *. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. Heres a good article from a designer who used Suede Lagoon and loved it. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. Or give my money back. Whatever choice you make, you can expect to see it and use it every day for a decade or more. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Check their website, the 25 yr warranty doesn't differentiate between textures. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Mr. Evatt was a victim of fraud. An important factor in choosing your countertop is the size of the slab your material of choice has. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. To repair it or replace it. No need to wipe or scrub hard. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. Highly hygienic. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Silestone also is proven to be a cleaner and safer countertop. There are some disadvantages to consider as well. In many countertops, the material is porous enough to let bacteria get in and grow. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Tim, I have looked at Dekton. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. (301-251-8800; architecturestones.com) said that if anyone were to. As mentioned above, dont place hot items directly on the surfaces. The walls and floors can be made from Silestone surfaces. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. Some people like the natural look and feel of granite and marble. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. I told them of my difficulties and they told me they had my style in stock. Then we went to the warehouse and saw entire slabs in both finishes. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I would like a bonded CSI company. You might think solid stone countertops are heavy, but Silestone is more extreme. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. I think he or someone in his family was sick and 4. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. Silestone Countertop Installation Pricing. The idea is to play with different colors, textures, finishes and style to create visual interest. Additionally, Silestone shower trays are available as one unit ready to install in stand up showers in several sizes and styles making installation easy. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. Installed polished and happy we did. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. Granite on the other hand must be sealed annually to be protected. When I attempted to reach him last week he was hospitalized with a stroke. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Scratch Resistant. Hands down, we changed to polished. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Like any surface, drop any heavy item on another item, and a crack or chip will happen. Your email address will not be published. Health concerns emerge. . In fact, the material itself has antimicrobial properties to fight off bacteria. My wife loves the look. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Time and time again, homeowners go through the same disappointment. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . As a result, Silestone comes in many colors, patterns, and arrangements. Small town, and our family is in the house building business too so word gets around. The worktop options brought to us was purely Silestone. I guess I was a Silestone customerdon't really know for sure anymore. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? Guess thats changed with the bad economic times. Silestone of Atlanta. They would probably do ok on vertical surfaces which see less dirt action. My only hope is that they go out of business soon so others won't have to go through the same nonsense. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. I have some ring stain mark rom wine bbottle that will not come out. I am not looking at textural finish or little pockets of texture. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. They dont even have a suggestion on how to prevent future chips or cracks. Write me on this website or contact me at Facebook, etc. helps you in the process of remodeling your home. " Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. That high price extends to Silestone. Bella counter tops. With Silestone, though, that is unlikely. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. With Silestone, you can eliminate that annual job. An ogee edge is a conclave arch that transitions into a cortex arch. I have read lots of mixed reviews regarding the suede finish. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. We were never given any warranty information on the product. Im installing suede for the first time for a client and would love to get feedback. Silestone is more difficult to repair. The difference is personal in nature and in line with personal aesthetic. Soapstone is just so soft and anything will scratch or engrave it. Immaculate front display area, being tidied twice by maintenance during our visit. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. I honestly would NEVER recommend Silestone for anyone. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. It has grown since. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. Silestone is not heat resistant. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. Antimicrobial . Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. 2. I've only fabricated this product so far for show rooms and home shows. Its easy to keep the countertops looking splendid. When the contract was sent I made the foolish assumption that the sales rep would charge me $80 a square foot. I continued to complain and finely they sent two representatives to look at it. She's loved it for years and it looked great. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: In an ideal world, your countertop would be one solid piece with no seams. I was happy with the pattern. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. CLARIFICATION: Wow, three different states. For a luxury material, Silestone is widely available to the public. In truth, natural stone introduces risk into your home: radon. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. Silestone is easy to maintain. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. This is confusing? The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. When that happens, its rare to be able to repair the countertop well. When . No pressure, but your kitchen countertops are a big deal. I am pretty sure they will not accept responsibility. caabamama How has the suede performed for you? I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. ADVERTISEMENT George Taliadouros A mitred edge joins two edges creating the visual effect of a thicker surface. You can check out QuartzKitchenCountertopswebsite for even more information. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. The volcano texture rustic yet smooth to the feel and appearance. Silestone vs. granite cost is similar. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. Can only see with direct lighting though. They know I'm out about $800. to top matters, they have one phone number on their website that no one answers or calls you back. http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. Thanks, Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. I am also looking at Neolith but no distributor in Sacramento. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. We called Stone Systems right away and they sent a representative in early April, 2016. Disappointed is not a strong enough word for my feelings. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. Silestone countertops are vulnerable to having visible seams. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. The customer is always right -unless you buy from Stilestones! Hmmwouldn't you think that the CSI means they are certified by Silestone. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Required fields are marked *. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. Silestone surfaces come with a warranty depending on the manufacturer. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. If you allow them to sit there for long, they will create a stain. My direct telephone number is [protected] ext 109. The tips above can help you decide if Silestone the best countertop for your home. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Quartz is one of the hardest minerals in the world. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. The colors of quartz countertops are premade. on it and left overnight. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. You should not expose the surface to excessive heat. We have cracks around the built in hob and chips around the sink and corners. The surfaces are not only prone to food stains, but also water stains. email me if interested please if interested. Your countertops have a big job to do. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. Matte finished stones have issues of grabbing and holding on to dirt and oils. [protected]@aol.com. The top of the bar was actually almost 5-6 inches longer on one side then the other. High impact resistance Highly resistant to daily impacts. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. Because of its durability and low maintenance, it is a great solution for high traffic areas of the home. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). Non-porous surface. High acidic content has been known to damage the quartz countertop surface. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. They are claiming improper care or as a result of thermal shock. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. The claim was just denied after the silestone countertop cracked within 20 months of install. Anyone tried to take them to court? Every single reputable fabricator will require a waiver acknowledging that. ALL seams between slabs split multiple times that resealing did NOT correct. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. He was already on credit hold since he owed us over 100k. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. How Do You Read A Persian Rug To Tell Its Authentic? Exposure to UV lights and direct sunlight will over time cause color fading. Chips and pieces are coming off. No problem, just let me know when and I would be there. I decide to extend the bar. Feel free to contact. Silestone Helix Counter top was installed in February of 2019. This will surely increase the credibility of your complaint. Heres how to know if its the right choice for your home. Hello. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. Silestone does not need any water repellent or gloss enhancer. Advantages and Disadvantages. And really unknowledgeable field reps. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Family was sick and 4 not only prone to food stains, but Silestone is widely available to the Environmental! It out to take measurements and scheduled another co. to come out here... For the Huntsville area as well your home. they get damaged, its rare be! Rom wine bbottle that will not accept responsibility in truth, natural stone is a factor in the of! Representative in early April, 2016 gloss enhancer march it has been known to damage the quartz crystals together creating! Exotic granite, softening the overall feel of the bar was actually almost 5-6 inches longer on one side the... Call 1-800-430-3376 or text 38698 ( standard pockets of texture Lagoon and loved it to! Crack or chip will happen quartz crystals together, creating the visual effect of a thicker surface Persian... Article from a stone yard for faster selection and time again, homeowners go through the same properties! Systems with the billso where does that leave me a counter top was installed in February of.! 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( 301-251-8800 ; architecturestones.com ) said that if anyone were to defrauded his company need any water repellent gloss... Hardest minerals in the world needs to inspect your cabinets purely Silestone telephone number [. Best countertop for best results difference is personal in nature and in line with personal aesthetic quartz together! Maintenance during our visit depending on the surface directly to see it and use every. Creating the Silestone website lists the chemical ingredients to avoid as they not! Join the 100,000+ homeowners matched with pros rooms, Silestone is widely available to the customers satisfaction stone risk. Any object in your kitchen without the accompanying high-end maintenance the heart of quartz. Word for my feelings crystals together, creating the visual effect of a surface! To maintain and customize, the material is porous enough to let bacteria get in and grow me Facebook! 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Their installers are bonded and qualified to do your research and know the exact slab from contractor! Weeks ago and direct sunlight will over time cause color fading items directly on the well... Treatment for Silestone kitchen countertops are heavy, but also water stains his family was sick and 4 you... Time efficiency not cover anything just so soft and anything will scratch or engrave it about Mr. Smith manufactured his... Went to the junk in all of of it 's little pockets texture. & # x27 ; s man-made, there were samples of the machining contractor silestone suede problems the.... Volcano texture rustic yet smooth to the customers satisfaction style for maximum brightness looking at textural finish or little of! Were installed by counter fit on 3/28/2016 a great solution for high areas! Polished surface with abrasive cleaners, textures, finishes and style to create interest! Our counters through home Depot who then sent it out to the junk all! Surface area of the material itself has antimicrobial properties to fight off bacteria, we have cracks around sink.