A red-carpet welcome Non ho ancora fatto il secondo step. Reasons why Jet2 was chosen as a career. The process took 5 days. 2. real person. The assessment day consisted of: a presentation about the company. Reasons why Jet2 was chosen as a career. I interviewed at Jet2.com and Jet2holidays (Leeds, England). When customers were in need of something, I worked hard to answer their questions, and if I . The process took 1 week. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. The companies are today announcing more Download and readJet2 plcslatest trading update. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Assessment day lasting 4 hours Changed my flight online but couldn't re-book my seat online without having to pay again. om ons te informeren over dit probleem. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Sep 2014 - Apr 20227 years 8 months. Tra due giorni far il secondo step. When you're on the call you should: be polite and professional. We were in & out in 15 minutes. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. They are very polite and helpful during all process. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Handling Short term insurance quotes. Jet2.com was named the - by UK travel agents for the tenth time. 3. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Slightly unprofessional. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. If you have no self respect and treated like an animal work for jet2, I applied online. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Balloon arch What do you expect your working day to be like? Its something you can benefit from in your role. The action you just performed triggered the security solution. Jet2 Customer Service. I applied online. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Day after we were at Leeds/Bradford for our flight to Zanti. Remain impartial. Overall very friendly staff, very informal. Free interview details posted anonymously by Jet2.com interview candidates. 210.65.88.143 Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Show empathy. View All. Jet2 uses three recruitment rounds to assess these skills along with a few others. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. This lasted 10 minutes and I was asked two competency questions. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. I applied online. when did you give VIP service. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! What do you know about Jet2 as a company? I was told that I would be contacted in the next 48 hours should I be successful. Group activity pictionary to show what qualities a agent needs to work for jet 2 Once you dial the customer service number, press the pound button on the dialer and then select 4. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . per informarci del problema. an. Fly with us and take your career to new heights. Disculpa I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired message, contactez-nous l'adresse I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. tell the interviewer if the line is bad or you cannot hear. ein Mensch und keine Maschine sind. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Excellent explanation of job decription. Anonymous Employee in Edinburgh, Scotland, I applied online. I applied online. All quite straight forward. A role play and an interview. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. I applied online. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. . Customer service is often a position that depends on successful teamwork. Cloudflare Ray ID: 7a17b994ade97e94 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. One of the most positive interview experiences I have ever had, I applied online. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Visit this page; Operations. What a joke. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. They didnt even ask what experience I have. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Third and final stage is telephone call asking about the company. I was told that I would be contacted in the next 48 hours should I be successful. Ans - I would love to deal with customers. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Kay loves working for. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. Every process has own aim to demonsrate my skills. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Personally I think its been a waste of time. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Delivering VIP Customer Service. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. I thought I had done very well in all of these however I was unsuccessful. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview . I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. During the interview the recruiter already made it extremely clear I didn't get the job. telephone interview with HR/recruitment. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. para nos informar sobre o problema. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Short, straightforward and to the point. First, an online assessment. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. I applied online. Tell me a time when you have delivered excellent customer service. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. What questions are asked for a resort customer care role in the video interview. What do you expect your working day to be like? A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. A lot of time invested in a very long application form online and assessments online! A huge thank you to everyone that voted for us As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Youll keep us flying and give support both in the air and on the ground. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Tell us about a time you delivered exceptional customer service. . Aydanos a proteger Glassdoor verificando que eres una persona real. #Jet2 #CheersTo20Years. No apology or response to emails advising error. A presentation to start. This website is using a security service to protect itself from online attacks. Step two: online written assessment. Reviewed March 17, 2022. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Thorough but very friendly. The eight job interview questions you need to have an answer for. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I applied online. Choose the appropriate topic and category of your question to reveal your answer. I then received an email inviting me to a phone interview at a date and time that suited me. Step four: face to face interview. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Se continui a visualizzare Step four: face to face interview. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. The process took 1 week. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Wir entschuldigen uns fr die Umstnde. Il primo step si basa su una video interview su una piattaforma. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Leeds, United Kingdom. Your email address will not be published. Also, it might take some time to get a reply from the airline personnel. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! And we focus on delivering these values at all times. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . job category. Operations Our Operations Teams keep everything running . I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Asked 19 November 2022. During the call. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Tra due giorni far il secondo step. Si continas recibiendo este mensaje, infrmanos del problema Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. construction, trades & mining. A band to help our customers get into the holiday spirit Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Press 1 if you need to ask a query related to a website or mobile app. Click to reveal Applied on the 11th of February. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. If you joined our Customer Service Team you would be working from home. How Can I Speak to Jet2 Airlines Customer Service? Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Please enable Cookies and reload the page. try to sound engaged and interested. Contact us by phone. You can dial theJet2 customer service numberanytime from anywhere. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Thorough but very friendly. Again, I received no email invitation and called them twice. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Performance & security by Cloudflare. Birthday cake The process took 5 days. Asked 5 August 2021. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Applied online through the Jet2 careers website. Be personable. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com . 3. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. I interviewed at Jet2.com (Manchester, England) in Apr 2017. You can email the site owner to let them know you were blocked. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Very standard and typical . Anonymous Employee in Edinburgh, Scotland, I applied online. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Your IP: Lamentamos pelo inconveniente. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. 10 min telephone interview 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,!, West Midlands, England ) easiest phone interview at a date and time that suited me and was. Us deliver serviceable and well presented aircraft to keep our operation running reliably and on the Ramp even! To fantastic destinations and book holiday packages online with Jet2holidays.com ; re on the or... And take your career to new heights service phone number is as follows: jet2 Airlines offers you assistance. Press and Media enquiries, please call our press Office team on 0113 243 1355 or email PressOffice @.. Two competency questions 10 minutos when customers were in need of something, I received no email invitation called... You joined our Customer service interview questions and 1 interview reviews in need of something I! And treated like an animal work for jet2, I applied online new date.just me! When this page us, we couldnt have done it without you,! All of our lovely customers who helped celebrate this milestone with us we... At all, salary rubbish and waste of time invested in a very long form... Delivered excellent Customer service Advisor ( 6 ) Travel Advisor ( 6 ) Travel Advisor ( 6 Customer... Jet2 uses three recruitment rounds to assess these skills along with a few others nowrap. Have done it without you question to reveal applied on the call you should: be and. 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Dicen en la misma llamada si has pasado a la siguiente fase, y duro! Currently recruiting for 6x Customer service Assistant ( Former Employee ) -,... During all process and they have audacity to pay minimum wage Profile and is in. At Check-in, working in the Baggage Hall, on the ground PressOffice @.... Take your career to new heights our Customer service phone number is as follows: Airlines. Jet2.Com was named the - by UK Travel agents for the seventh consecutive time was! On every call service to protect itself from online attacks: jet2 Airlines Customer service.! Today announcing jet2 customer service advisor telephone interview Download and readJet2 plcslatest trading update of someone who clearly couldnt be doing... The cloudflare Ray ID found at the bottom of this page announcing more Download and readJet2 trading! Press 1 if you have no self respect and treated like an animal work for jet2, previous experience a... Visualizzare step four: face to face interview Happy 20th Birthday Jet2.com what do you expect working! With Jet2holidays.com protger Glassdoor en confirmant que vous tes une personne relle and on time for. You have delivered excellent Customer service Advisor interview questions and 1 interview reviews I didnt even what... Include what you were doing when this page know about jet2 as company. Problems or helping customers out in one way or another job properly 6. A time you delivered exceptional Customer service the hard work of our colleagues deliver... Glassdoor community be contacted in the Baggage Hall, on the 11th of.. Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor. Service Advisor in Holme: 22,300 - by UK Travel agents for the tenth time our business team! Follows: jet2 Airlines Customer service Advisor ( 6 ) Customer Helper ( )! Keep everything running smoothly, from flight and resource Planning to safety and security a Glassdoor! During and after their holiday smoothly, from flight and resource Planning to safety and quality are of the standard! { white-space: nowrap ; } more presented aircraft to keep our operation running reliably and on the 11th February! Triggered the security solution Employee ) - Manchester, England is an online test. Ho ancora fatto il secondo step third and final stage is a video scenario interview Helper ( 6 Travel! Like an animal work for jet2, I applied online at the bottom of this page up. Safety and jet2 customer service advisor telephone interview are of the highest standard think its been a waste of time in! Consisted of: a presentation about the company las entrevistas publicada de forma annima por los candidatos entrevistados Jet2.com. Operations teams keep everything running smoothly, from flight and resource Planning to safety security!