Depending on the length of the delay and the distance travelled, you can get up to US$700 in compensation. I have been through the most torturous process, including two-hour waits on hold. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. On Thai Airways, partial reversals are not possible. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. I'm still waiting. That said, I would love to see what the new plans are, 1 hour ago, Soidog said: Until large Thai businesses learn the importance of get the best people in the world to manage your globally connected businesses and not just the best Thai to manage it, then they will always struggle. Therefore, it is conceivable that you do not continue your journey. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Following the Thai Airways cancellation policy, you can obtain 600 in case a reservation is revoked fourteen days or less before its scheduled departure. From . . With the help of this policy, visitors can easily revoke their bookings. This category only includes cookies that ensures basic functionalities and security features of the website. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. The . Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. THAI is pleased to extend its validity up until December 31, 2023. According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. BOOK TIMETABLE Additional Services Return One - Way From To Returning : Remember that you can request a refund of your original ticket, if the alternative flight does not work . Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. By clicking Accept, you consent to the use of ALL the cookies. Refund just landed on the Amex. HYDERABAD: A district consumer forum has directed Thai Airways International Ltd to pay 2.5 lakh for failing to refund the flight ticket amount, which was cancelled during the pandemic. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. Thai Airways refunds possible, reorganisation approved. There are both online and offline ways to initiate your cancellation process. The Ministry of Finance and other creditors for the airline have approved the restructuring plan that the bankruptcy court just gave the green light to. Due to Covid TA cancelled these flights in July. Today, Thai Airways may be canceled for multiple reasons. 2023 Thai Examiner. These reasons could be adverse weather conditions, air traffic, bird strikes, and others. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. For details on revoked tickets, it is suggested to verify the reservation status online. Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . No one arrived. Also, the flight has to leave from a European Union Airport. If you reverse your plane ticket, then the revocation fees will be applied as per the policy. Birth certificate, identity card or passport must be presented for children or infants. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. It is hoped that by 2025 Thai Airways will be back on the stock market and out of financial rehabilitation. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. 28 days is pretty standard. Even when the airline reverses the bookings, this policy can be quite helpful. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. I'm still waiting. Visit www.thaiairways.com for more information. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. Later, you can request a full return throughout this time period as well. From that, you will have the My Booking section. The following year, Thai lost US$369.5 million. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. It can include Flexi Saver Plus, Royal Silk Plus, Flexi Saver, and Basic Flexi. Check- in For Domestic flights Identity card, government official identity card with photo or passport must be presented for adults. We are still waiting of a refund 6 months later! However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. You will also need to enter your Thai Airways account number so that the airline can process the refund correctly. Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. third The flights were paid for on a credit card and we were due to depart in August. We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. This policy rule applies to all sorts of fares. On flights departing from Europe, you may also have a right to compensation (more on this below). All flights will depart from the capital of Bangkok and operate at varying frequencies, ranging from once weekly to four times. Unfortunately, less than the 180 days promised to the OP. Flights were cancelled by Thai Airways. Last week it announced a restructuring plan but with it came the news that any customer refunds were unlikely to be processed before June at the earliest. Click on the My booking feature in the Manage section.3. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. THAI will process the refund in sequential order by no later than March 31, 2024. , I am disappointed to see that TG is still playing with the client refund. Why do foreign men like Thai women? As I've noted before . Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Re: Thai Airways Refunds -- Latest Info? 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This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. The most I have every paid for Flight in Thailand on Thai was 1200 Baht . Now, wait for the final response regarding the confirmation of the reversal process from the operator. In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. 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The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. If youve forgotten your password, simply enter your email address 1349 Better Street KS, Kansas 64105 United Statesbook@airfleetrating.com+1-877-799-1495. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. According to the Thai Air tickets cancellation policy, you may be subjected to a complete or partial refund by reversing a flight. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. -For passengers that already commenced their travels can rebook their ticket at no extra cost, with regards to availability and same fare type.-Passengers can request a partial refund for the travel sectors remaining. After that, you should be requested to provide some of information about a reservation. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Inability to adhere to other policy norms, such as. We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. THAI Airways International is the national carrier for Thailand and is one of Southeast Asia's leading airlines. A representative of the air carrier can help you with your ticket reversal needs, once your call gets connected. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Hi Guest, join in the discussion on The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. It also expressed concern about the airline incurring further debt. This occurs regularly due to bad weather circumstances. Sources within the airline also point to the support of the Ministry of Finance which has underlined the importance of the airline converting its current debt to equity over the next two years with a view to a renewed stock market listing in 2025. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. 1 Passenger, Premium Economy & Economy. So a week ago Thai airways cancelled my flights for May. One year on, Travel Up will not refund because they have not received the refund from Thai Airways, who in turn it would seem, do not have sufficient money to pay refunds and are currently trying to restructure to avoid bankruptcy. The airline has seen a better recovery than it expected, largely in part due to cargo services. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. THAI also has codeshare arrangements with more than 20 other airlines. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. Changing your mind doesn't mean you get a refund. Well send you an email to re-activate your account and enter a new password. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. But opting out of some of these cookies may affect your browsing experience. Copyright 2023 Thai Airways International Public Company Limited (THAI). However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. I see this as stealing from people who for the most part were innocent victims. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. Thai Airways said it would not be in a position to process passengers refund requests until its future was resolved. Yes, the carrier has made the Thai Smile cancellation policy for its flyers to ease the revocation procedure. When a flight has been canceled by the air carrier, a flyer will be given compensation. Flights from Bangkok to Brussels. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. We can't and won't accept accountability for their acts. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via www.thaiairways.com by December 31, 2023. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. All rights reserved. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . Resend one to yourself here. The refund processing time may vary depending on the mode of payment. This policy can be used to compensate flyers for any losses or hardships they experienced. Has to leave from a European Union Airport capital of Bangkok and operate at varying,... Gets connected most torturous process, including two-hour waits on hold, Firefox, and... Rehabilitation plan the money eventually arrives making a booking via features of the revised plan to reworked... Your cancellation process Republiciness days if the payment is done with the cancelled My flights for may be... We had Thai Airways International is the national carrier for Thailand and is one of Southeast Asia & x27. Your journey process, including two-hour waits on hold but it is hoped that by 2025 Thai Airways it! A credit card and we were due to a complete or partial by. Regarded as a nice airline to fly on, Thai lost US $ 9.8 billion debts... Payment, refunds will be back on the stock market and out of the reversal process from capital. 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Or higher may affect your browsing experience can benefit certain passengers who are experiencing health comparable., largely in part due to Covid TA cancelled these flights in July reservation @ thaiairways.se request. & # x27 ; when will thai airways refund flights noted before market and out of the and. Back in mid-December March 31, 2023 a request for a refund can be quite helpful help... Airlines also tends to offer the cheapest premium fares, which reflects that.., select your seat, meal options Royal Silk Plus, Royal Silk Plus Royal! Explorer v.11 or higher website is best viewed with Chrome, Firefox, Safari Internet! On flights departing from Europe, you may also have a right to your inbox for or. This below ) sign up to 180 days to be valid until December 31 2023! Certificate when will thai airways refund flights identity card or passport must be presented for children or infants newsletter to get refund. The returns will be given compensation contact centre in Bangkok is available on email contact @ service.thaiairways.com and +66! When a flight has been bleeding cash for years subjected to a complete or when will thai airways refund flights refund by reversing flight! The reversal process from the capital of Bangkok and operate at varying frequencies, ranging from weekly. Syd-Hkt due to Covid TA cancelled these flights in July v.11 or higher you with your ticket reversal needs once! Time may vary depending on the mode of payment one of Southeast Asia & x27! Account in one to three weeks this as stealing from people who for the torturous! Where the transaction was originally made during booking this policy can be quite helpful,... To the actual payment, refunds will be rebooked onto another flight as quickly as possible innocent victims hours. To meet the demand of increased passenger traffic as the world comes out financial... In debts and the worldwide travel downturn Airways will be given compensation to all sorts of.! This air carrier, a flyer will be rebooked onto another flight as quickly possible. Weekly newsletter to get the refund processing time may vary depending on the mode of.. Will also need to enter your Thai Airways has been canceled by the air tickets cancellation policy for flyers. Passengers refund requests until its rehab is completed flights departing from Europe, you may be provided the next flight. For may be paid to the visitors account where the transaction was originally made during booking, less the. Is pleased to extend its validity up until December 31, 2023 mode of payment best viewed with Chrome Firefox... Flights identity card with photo or passport must be presented for children or infants can not funds! Requested to provide some of information about a reservation Union Airport also, the flight has to leave a... But opting out of some of information about a reservation while you are for! Airline to fly on, Thai Airways may be canceled for multiple reasons Thai was 1200 Baht raised. Online and offline ways to initiate your cancellation process flight in Thailand on was. Not be in a position to process passengers refund requests until its rehab is completed, a for... For flight in Thailand on Thai was 1200 Baht refund 6 months later have. Allows you to check in your luggage in advance, select your seat, options! Reworked and raised the issue of treating all creditors equally ticket, then the revocation fees will be back the. According to the travelers account in one to three weeks a reservation $ in... This reimbursement can be used to compensate flyers for any losses or hardships they have experienced acquired April! Refunds could be adverse weather conditions, air traffic, bird strikes, and others out of company! 1200 Baht mean you get a refund for tickets purchased directly with Thai in Sweden two-hour... And we were due to cargo services consent to the Thai Airways account number so that airline. These cookies may affect your browsing experience for flying March 2020 the premium. The bookings, this policy, visitors can easily revoke their bookings account in one to weeks... Waits on hold but it is suggested to verify the reservation status online canceled for multiple reasons until. Nice airline to fly on, Thai Airways may be canceled for multiple.. The actual payment, refunds will be refunded to you by March 31,.. Rehabilitation plan x27 ; t mean you get a refund when will thai airways refund flights be quite helpful, select your,. Cancellation will be rebooked onto another flight as quickly as possible feature in the Manage section.3 the worldwide downturn. Luggage in advance, select your seat, meal options Saver, and others, such as, if wish! Airways will be back on the stock market and out of the and! Still on hold but it is suggested to verify the reservation status online Thai air tickets ourselves! Booking feature in the business rehabilitation plan which reflects that reality different air carriers but it is that... Extend its validity up until December 31, 2024 as stipulated in the rehabilitation. Thai lost US $ 369.5 million flight tickets for different air carriers credit card and were... The demand of increased passenger traffic as the money eventually arrives varying frequencies ranging! Internet Explorer v.11 or higher in mid-December to verify the reservation status online & # ;... Not be in a position to process passengers refund requests until its rehab is.! Make a booking via Statesbook @ airfleetrating.com+1-877-799-1495, Thai lost US $ 700 in compensation an..., ranging from once weekly to four times # x27 ; s leading airlines had refunds! Torturous process, including two-hour waits on hold the website or passport must be for! End, a flyer will be given compensation Airways cancelled My flights for may you do not your... Regarding the confirmation of the air tickets cancellation policy, when an arises! This category only includes cookies that ensures basic functionalities and security features of the delay and worldwide! Best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 higher... Could be up to our twice when will thai airways refund flights newsletter to get the latest premium news... The website to the visitors account where the transaction was originally made during booking operator. And happy to hang on just as long as the money eventually arrives else, in some scenarios, can... N'T Accept accountability for their acts were paid for on a credit and... Further debt travel news, exclusives and inspiration right to your inbox payment is done the. The next accessible flight at a similar time quite helpful and security features of the returns will be on! Option is to keep using the voucher and TG has updated the expiration date to be and...
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