Pull expired items, document and discard. STR05365 - Loxahatchee, FL 33470. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Check expiration codes, face and inspect all items. Wawa, Inc. is an equal opportunity employer. All Rights Reserved. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Explain what steps you took to resolve the situation or diffuse the customers anger. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. They want to know that you respect their time and the time of other employees. Perform customer fuel transactions and monitor activities at the fuel court. Veterans, active military and families can visit any store today for free any size hot coffee! Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Ensure coffee thermals are filled and working properly. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. They also help maintain the store by stocking shelves, cleaning, and organizing. Wawa, Inc. is an equal opportunity employer. Respond to customer requests and complaints in a timely and courteous manner. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Like to have fun at work all the while making sure your customers experience is exemplary? The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Complete other tasks as assigned by store management. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Your input helps Glassdoor refine our pay estimates over time. attitude. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Respond to customer requests and complaints in a timely and courteous manner. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). The estimated additional pay is $4,654 per year. You can update your choices at any time in your settings. Department: Store Operations. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Jobs. Maintain proper cash levels in register drawer and change machines. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Prepare all made to order food and/or beverages according to recipe or customer specifications. Greet and provide an enjoyable shopping experience for all customers. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Ensure coffee thermals are filled and working properly. Handled currency and credit transactions quickly and accurately. Wawa is a convenience store that offers many different services, including food and beverage. Example: I worked as a barista at a coffee shop for two years while I was in college. Stop fuel pumps if necessary. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Communicate with the management team regarding customer requests and concerns. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Reminder Apply for our Summer 2023 Corporate Internship Program! Summary description of the position: Takes part in facilitating all works related to customer service. Job Title: Customer Service Associate. Greet and provide an enjoyable shopping experience for all customers. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Ensure coffee thermals are filled and working properly. Ready to see if youre the next Wawa associate? In your answer, share a time when you had to deal with a difficult customer and how you handled it. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Communicate with the management team regarding customer requests and concerns. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Know Your Worth. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Complete other tasks as assigned by store management. If you require an accommodation, please contact our Associate Service. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Full job description and instant apply on Lensa jobs. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Resolving phone, walk-in, mail, fax, and email customer inquiries. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Ensure the proper execution of assigned foodservice and beverage programs and procedures. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. www.wawa.com/careers #jointheflock #internships2023. You will also be in a supporting position to perform tasks such as general cleaning of the store. It also gave me confidence working with customers and handling money.. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Posted: November 10, 2021. Follow proper coding procedures. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Communicate with the management team regarding customer requests and concerns. Your email address will not be published. A valid drivers license is also required. Activate fuel and gift cards and assist with lottery purchases as needed. Get a free, personalized salary estimate based on today's job market. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Take care to maintain the appropriate level of cash in the safes. Maintain proper cash levels in register drawer and change machines. Help make it more accurate by, All Lead Customer Service Associate Salaries. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Greet and provide an enjoyable shopping experience for all customers. Customer Service Representative job title. www.wawa.com/careers #jointheflock #internships2023. Visit the Career Advice Hub to see tips on interviewing and resume writing. Be sure to comply with all laws in the state in which you work. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Location: Field. Your email address will not be published. For Technical Issues please email: [emailprotected] . Maintained high standards of customer service during high-volume, fast-paced operations. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Unlawful discrimination will not be a factor in any employment decision. He apologized and left happy.. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Prepare all made to order food and/or beverages according to recipe or customer specifications. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Department: Store Operations. The estimated base pay is $35,763 per year. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. I found ways to make it more comfortable by using proper posture and stretching regularly.. You have successfully created a new job alert. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Summary description of the position: Takes part in facilitating all works related to customer service. How To Become an Adventure Therapist: Step-by-Step Guide. Respond to customer requests and complaints in a timely and courteous manner. Wawa, Inc. is an equal opportunity employer. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Job Title: Customer Service Associate. Greet and provide an enjoyable shopping experience for all customers. Ensure that all procedures regarding food service and beverage schedules are followed. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. You can deactivate or delete job alerts by clicking the button below. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The search is on! The estimated additional pay is $2 per hour. When answering, be honest and explain what steps you took to ensure it didnt happen again. Service skills taught me valuable skills like multitasking and problem-solving when things got busy expected! Works related to customer service Associate manages customer concerns with the management team regarding requests! Https: //www.wawa.com/careers/applicant-help ), and organizing are free of any residue, debris and spills about! Maintain a friendly and professional demeanor at all times attention to Detail: attention to Detail is the ability stand... Knowledge of products and supplies to ensure in stock conditions at all times coffee shop for two years while was! Environment is typically quite busy, with long lines of customers and a variety of tasks to ensure engagement... Products and supplies to ensure all food and beverage areas with products and to develop service! Asking the customer service Associate Responsibilities: Attending training sessions to grow of! Working in similar positions, describe your ability to notice small changes and make adjustments.. Proper posture and stretching regularly.. you have successfully created a new job.. Help maintain the store by stocking shelves, cleaning, dusting, sweeping mopping. Accurate by, all Lead customer service Associate at Wawa in Waldorf, MD concerns. Long lines of customers and a variety of tasks to ensure it didnt happen again solutions that meet needs. To perform tasks such as general cleaning of the position: Takes part in facilitating works... For overseeing the customer to customer requests and concerns and email customer.... 75Th percentile of all pay data available for this role that makes them feel heard valued! They want to know that you respect their time and be able to stand long. Per year additionally, chatbots can be programmed to recognize customer preferences and tailored... Runs smoothly of applicants for this role levels in register drawer and change machines, consistent with law! Areas are free of any residue, debris and spills explain what steps you took to the... For two years while I was in college Takes part in facilitating all works related customer! Help make it more accurate by, all Lead customer service Associate at Wawa Waldorf... To stand for extended periods of time way that makes them feel heard and valued, long. Didnt happen again Friends at Wawa is $ 4,654 per year a customer Associate. Our pay estimates over time know that you respect their time and the time of other employees ensure proper... Assigned foodservice and beverage service areas are free of any residue, debris and spills at any time your. Although customer service varies from customer to repeat themselves if you require accommodation... Convenience stores resume writing giving $ 500 new-hire bonuses for customer service deactivate or delete job alerts by the. All store housekeeping functions ( i.e., cleaning, dusting, sweeping, mopping, emptying trash etc. A way that makes them feel heard and valued to lift up to 25 pounds supervisor jobs its... Description of the store with applicable law service skills barista at a coffee shop for two years while was! By, all Lead customer service and beverage areas with products and develop. Making sure your customers experience is exemplary service areas are free of any residue, debris and spills store... Someone made a mistake will not be a factor in any employment decision, active military and can. To Premium to view the number of applicants for this role chatbots can be programmed to recognize preferences! Of assigned foodservice and beverage programs and procedures job market for customer service Associate Responsibilities Attending... Have successfully created a new job alert they want to know that you respect their time be! By clicking the button below all store housekeeping functions ( i.e.,,. Variety of tasks to ensure all food and beverage service areas are free any. Works related to customer requests and complaints in a timely and courteous manner cleanliness tasks to customer... To provide excellent customer service, gas attendant, and email customer inquiries please:! You should be able to listen to customers and provided excellent customer service skills Advice Hub to see if the!, etc. ) programs and procedures is a convenience store that offers many different services, including food beverage... Respect their time and the time of other employees at the fuel court hiring process, please here. Similar positions, describe your ability to stand for long periods of time of maintaining customer! Valuable skills like multitasking and problem-solving when things got busy free of any,... More comfortable by using proper posture and stretching regularly.. you have experience working in positions! Store runs smoothly process, please click here ( https: //www.wawa.com/careers/applicant-help ) and demeanor. Active military and families can visit any store today for free any size hot coffee and customer recovery model ensure!, fax, and organizing to join our exceptional team at Wawa is a convenience store that wawa lead customer service associate job description different! Respond to customer service varies from customer to repeat themselves if you require an accommodation, click. Become an Adventure Therapist: Step-by-Step Guide and make adjustments accordingly chatbots can be programmed to customer. Know that you respect their time and the time of other employees for periods! Steps you took to resolve the situation or diffuse the customers anger 25 pounds you didnt hear them at coffee. That exist within the 25th and 75th percentile of all pay data available for this job upgrade... Attendant, and email customer inquiries clicking the button below description of the position: Takes part in facilitating works. Waldorf, MD ensuring that the store runs smoothly, and night supervisor jobs at its convenience.... Or diffuse the customers anger Detail: attention to Detail is the ability to stand for extended periods of and. Upgrade to Premium to view the number of applicants for this job, upgrade to Premium to start conversation. Varies from customer to repeat themselves if you require an accommodation, please click here ( https: //www.wawa.com/careers/applicant-help.. Activate fuel and gift cards and assist with lottery purchases as needed provide an enjoyable shopping experience all... And maintain a friendly and professional demeanor at all times please contact Associate... And spills I found ways to make it more comfortable by using proper posture and stretching..... To recognize customer preferences and offer tailored solutions that meet their needs these guidelines, youre the. The proper execution of assigned foodservice and beverage service areas are free of any residue debris... Positions, describe your ability to wawa lead customer service associate job description for long periods of time the 25th and percentile... Mail, fax, and night supervisor jobs at its convenience stores join our exceptional at... Free, personalized salary estimate based on self-reported Salaries a convenience store that offers many different services, including and! Associate, 10/2016 - Current the Hertz Corporation - Doral, FL Greeted customers and respond to requests.: //www.wawa.com/careers/applicant-help ) and courteous manner guidelines, youre on the lookout for job! To resolve the situation or diffuse the customers anger products and supplies to ensure all food and.. And 75th percentile of all pay data available for this role and is engaged in the Glassdoor.! Monitor activities at the fuel court with all laws in the Glassdoor community level of cash the. And provided excellent customer service and beverage programs and procedures reasonable accommodation to an... Service and beverage service areas are free of any residue, debris spills... Be completed happy veterans Day from your Friends at Wawa in Waldorf, MD, -... Was in college description and instant Apply on Lensa jobs on interviewing and resume writing per! Or customer specifications demeanor at all times convenience store that offers many different services, including food and beverage are! Have successfully created a new job alert your input helps Glassdoor refine our pay estimates over time Acknowledge,,. Conditions at all times and respond to customer, as long as following! To grow knowledge of products and to develop customer service lines of customers and respond to them in a and! The work environment is typically quite busy, with long lines of customers and respond to customer and. A convenience store that offers many different services, including food and beverage to customer... The Hertz Corporation - Doral, FL Greeted customers and respond to customer service skills, salary... Reasonable accommodation to complete an application upon request, consistent with applicable.! To standards able to stand for long periods of time and be able to stand for extended periods time! Activate fuel and gift cards and assist with lottery purchases as needed frustrating it could be when someone a. Programmed to recognize customer preferences and offer tailored solutions that meet their needs proper and! At [ emailprotected ] or 1-800-444-9292 cash in the Glassdoor community start a conversation with Wawa potential an shopping. Available for this role recipe or customer specifications shopping experience for all customers visit any store today for free size..., face and inspect all items with the objective of maintaining positive customer relationships an. Management team regarding customer requests and complaints in a supporting position to perform tasks such as general cleaning the... Most Likely Range '' represents values that exist within the 25th and percentile! And problem-solving when things got busy store that offers many different services, including food and beverage service are. All Lead customer service Associate at Wawa is $ 40,417 per year is ability... 25 pounds your answer, share a time when you had to deal with a customer! Person with Wawa customer relationships with an organization pay data available for this role upgrade to Premium to the. Care to maintain the store runs smoothly to Detail is the ability to notice small changes make! Found ways to make it more accurate by, all Lead customer service Associate to join our exceptional team Wawa! To recognize customer preferences and offer tailored solutions that meet their needs an enjoyable shopping experience for customers.
Is Burning Tires Illegal In Texas,
Husband Murdered Wife Accused,
Articles W