Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. At SimplyInsured we are on a mission to eliminate fear in health insurance. All of the above tasks can be made easier if your company is using a dedicatedcustomer support software. We're committed to being your source for expert career guidance. Ability to quickly learn complex systems and product knowledge. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. We believe that consumer genomics is still like the 90s of the Internet. He or she will be responsible for handling customer inquiries and complaints, providing information about products and services, and resolving customer service issues. Were more than just a software company were a cloud-based powerhouse that creates products to make our customers lives easier. Certifications & Licenses: There are no required certifications for remote customer service representative roles. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.Upload speed of (10Mbps Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipment. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. Post this job for free I have a passion for helping my clients to similarly reach their goals. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. You also get to pick up the domain expertise and product or service knowledge while supporting customers. The ultimate list of customer service skills, Craft the perfect customer service rep resume, 29 Tips to deliver great customer service. As a customer service representative, empathy is an important skill to have because it allows you to better understand and help your customers. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. They are there to help resolve any problems the customer may have through various channels depending on the company. Search CareerBuilder for Customer Service Representative Jobs and browse our platform. What does good customer service mean to you? Americas: +1 857 990 9675 Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Learn more about our award winning company, Simply send through your resume and why youre interested to. Senior to this, customer service managers (CSMs) have a team of agents working under them whose performance they track and monitor, apart from working on operational improvements. (109) Maintenance Representative (72) Cook (72) Maintenance Technician (54) Software Engineer (54 . Thanks and I look forward to hearing from you! This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Your request is on its way to our Customer Care team. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Double and triple checking to ensure youve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten. Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Must possess the ability to minimize waster of supplies, misuse of equipment. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. Select an existing account or create a new account. Your companys CSAT rating seems to be witnessing a sudden decline. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. Must agree to observing service for the purpose of training and quality control. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. You will greet all clients with a smiling face and an attitude that declares your eagerness to serve. If you need immediate assistance, don't hesitate to call us at 1.800.877.7195. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. You are someone who is motivated by helping other people solve problems. Learn more about automations in Freshdesk. 35+ WPM) with strong written and verbal communication skills. Choice of two VSP plans ; . Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. Molina Healthcare offers a competitive benefits and compensation package. Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. What Is A Customer Service Representative? Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. We are experiencing tremendous growth, and in this role, youll have the chance to help us define our processes as our company scales. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. Rely on instructions and pre-established guidelines to perform the functions of the job. Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. View this and more full-time & part-time jobs in Dallas, TX on Snagajob. Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Regular full-time employees are eligible for benefits including but not limited to: Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to: Get Updated Remote Jobs directly in your Inbox, 2020 Heyremote, A Product of Denovers Technologies LLC, All rights reserved. Please enable Cookies and reload the page. Sound problem-solving skills to find the root cause of customer issues. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. In the table below, youll find a clear distinction between customer support reps and customer success reps. A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution. Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. Now, we just need to know where to send it! Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Get hired today! Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. At Samsara, we win together, celebrate together and support each other. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc. Educate customers on products and services offered by Verizon, upselling when appropriate. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. Get email updates for new Customer Service Representative jobs in Santa Clara, CA. This job description is not a contract of employment nor for any specific job responsibilities. VSP Vision insights Based on 153 survey responses Areas for improvement Trust in colleagues Energizing work tasks Sense of belonging It's a job Customer Service Representative (Current Employee) - Remote - August 22, 2022 It's a typical call center job. Listing for: NCD Dental & Vision. You can be anywhere in the world! Job Description: Uncapped CommissionsSalary Commensurate with Experience Home Base Ft. Myers/Sarasota area -- must reside in the area60% over the phone and 40% in person in local market HomePros Guide is currently looking for a motivated and hard-working Sales Representative to join our team in the Ft. Myers/Sarasota area. Please try a different search term. from Stanford University. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. Heres a look at all the key responsibilities of a service rep. Locate/research information using multiple systems/technologies. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. Quartzy is the worlds #1 lab management platform. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change. Personalize your marketing with simple, powerful automation. We dont just accept difference we honor it, nurture it, and celebrate it. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand. A customer service rep deals with a variety of customer inquiries. Unlimited agents. Skip to Job Postings. A customer service representative should be able to interact with a customer and immediately get the context of their problem. Improve customer service representative should be able to interact with a customer representative... Ability to multi-task while maintaining strict attention to details to adhere to policies, find solutions technical... Is using a dedicatedcustomer support software respond to customers in an empathetic manner by identifying and exceeding expectations. Proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and solutions. 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