We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). Those that were not comfortable with a video assessment tended to dislike video calls, not want to be on camera, felt it would make them nervous or anxious or did not know how to use the technology. you can't plan a route to an unfamiliar place yourself. For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. The appointment set for you is usually in a span of 7 days away. Nine in ten (PIP - 90 per cent, WCA 93 per cent) claimants were satisfied that the assessor called on time. You are most welcome to join today! Pip telephone assessment experience. Most of these variables only predicted preference for telephone or face-to-face appointments, and not for video appointments, in a three-way choice model. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. Hopefully you will be "lucky" You can learn more about autism in affected people by buying this book here. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. You are most welcome to join today! Ninety-three per cent of claimants confirmed that the assessor called on time. Hopefully you will be "lucky" Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. Simply use the buttons below to share on your social network. With regard to the other improvements reported, these are listed in Figure 55. When making a claim for PIP, individuals make an initial call to provide DWP with initial information and complete a questionnaire detailing how their condition affects them. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. However, none of the key variables were statistically significant in predicting preference for a video assessment. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Notes on what you want to explain during your assessment. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. You are currently in the en section of the site. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. Unweighted base: all respondents (n=1133). someone goes out with you. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. Those who felt comfortable with video assessments were asked their reasons why. Most claimants (89 per cent) recalled receiving a communication before the assessment giving them details of what to expect, most commonly a letter or phone call. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Over six in ten claimants (62 per cent) had experience of a video call. Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. If they refuse, you can complain to the assessment centre, DWP, or ask your M.P. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. Women were more likely than men to seek improvements in the assessors behaviour (9 per cent, compared to 4 per cent); otherwise there were few clear variations by claimant characteristics. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). This companion can be someone who can assist and care for you such as your friend or family member. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Kew As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Where can I get support for my mental health? Across both surveys, preference was highly associated with the outcome of the telephone assessment. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. The logistic regression teases out the individual impact of having each key characteristic to estimate the likelihood of claimants favouring a particular assessment channel if they were all allocated to different values of the key characteristic of interest while holding all other factors constant. So we give the right advice for you, can you answer which Nation you're from? Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). Around six in ten claimants (59 per cent) reported no difficult topics. However, none of the selected variables were statistically significant in predicting preference for a video assessment. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. No two people are affected in the same way but let us look at some of the The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). PIP telephone assesment today. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. To help us improve GOV.UK, wed like to know more about your visit today. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Unweighted base: Claimants who prefer face-to-face assessments only (n=347). Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. How can I appeal a decision about my benefits? hello. Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. The WCA survey comprised 1146 claimants of ESA or UC undergoing a telephone assessment. Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. This type of response was more common for women (41 per cent) than men (31 per cent). This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. If you want to know how often you have problems with the activities, fill out the form. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). someone goes out with you. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Over one in four (29 per cent) spoke to a friend or relative and nearly one in ten (8 per cent) spoke to a social care or support worker. Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. reading and comprehending written information, organizing a journey or following a route. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. a friend of mine has been on pip for 2 years. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. 64 Posts. In addition to information from DWP or the assessment provider, over one in four (29 per cent) claimants spoke to a friend or relative. Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). They later changed the award because they looked into everybodys claim as they felt they hadnt been This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Claimants who recalled receiving a communication were asked whether any other information would have been helpful prior to the assessment. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. Nine out of ten (90 per cent) of those who recalled receiving information prior to their assessment found it somewhat or very helpful. When asked what would have improved their experience of the telephone assessment, around half (51 per cent) of claimants said that no further improvements were necessary. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. Claimants taking part in PIP assessments had the option to have someone else join the call to provide them with support. Having a mental health problem can be expensive. Older claimants were more likely to feel comfortable sharing this information (82 per cent of those aged 55 and over, compared with 72 per cent of those aged under 35). The points you score for each kind of activity in a section are added together to reach an overall score. Dont include personal or financial information like your National Insurance number or credit card details. Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. By the time of the interview, over seven in ten (72 per cent) had been placed in the Limited Capability for Work Related Activity (LCWRA) group deeming them unfit for any type of work-related activity. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. You have rejected additional cookies. They need to use that actual phrase. you can't plan a route to an unfamiliar place yourself. In this brief blog, we have talked about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Men and claimants aged under 35 were more likely to seek additional support. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. Unweighted base: Claimants who said they preferred telephone assessments only (n=368). Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Each article is written by a team member with exposure to and experience in the subject matter. Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. You are most welcome to join today! In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. When then asked which of the three channels they would prefer for an assessment, 15 per cent of PIP claimants and 13 per cent of those undergoing WCA changed their preference to a video call. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. For example, those awarded the benefit or with an unknown outcome were more likely to agree that the assessor listened to them and understood them (90 per cent and 83 per cent respectively), compared to those who were disallowed PIP (59 per cent). 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