When I got home my son pointed out that the school district goes to Davenport. It wasn't a good experience that three weeks before closing. LGI Homes will insist that you use their preferred lender - Loan Depot. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Thank you. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. Congratulations on your home and we hope you enjoy it for years to come! After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. Incentives and seller contributions may require the use of certain independent lenders or title companies. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. About Reviews Gallery Locations LGI Homes They have yet to come and repair that. Our new home is simpler and it's our own space. Hi Sai, we appreciate you taking the time to leave us with your feedback. I was able to close within 30 days. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. Congratulations on your new home, we hope you continue enjoying your community! Rick said that it would be fine but I found out three weeks into it that he didn't approve it. Anyone can write a Trustpilot review. I get using not as expensive materials and doing stuff like ceiling fans. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Why do yall waste people time??? [protected]. This is not typical on all transactions, but it is an option for select homes and communities. As time went on. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. LGI didn't let me down in either way. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. Her knowledge, passion and understanding of everything was awesome. Shingles and siding from many Suntop Farms homes right outside Enumclaw were ripped off during the winter storm earlier this month, but many residents believe the fault lies with developer LGI for cutting corners. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. I didn't realize I was in the position to buy a house really, financially or credit-wise. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. But it is May, 2022, and almost nothing has been done. Should I just back out? My friend said, Don't back out. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. I wrote back saying that I wanted to push out the closing by 1-2 weeks as I needed to buy this property as a 1031 exchange and my sale was also closing around the same time, July 29th to be precise. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. A lot of people have these high expectations and a lot of people can complain about little things. This is not an offer to lend. With all the closing costs and everything they covered, LGI was a no-brainer. Thank you. The floor keeps coming up. We are happy to hear you had a great experience with our team. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. And still a couple of drawers don't work. BC721730. I never had any bad remark in my rental history. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. I breathed relief that we won't be cutting this too close. LGI Homes currently employs approximately 1001 people. So far, so good. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. and water is coming in. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. The septic system has sunk in the ground alot of paint work was left un finished, At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. But all in all, it was not a bad experience. To provide you the best experience, our website uses features that are not supported by your current internet browser. We were only out a couple of hours that it was actually down so it really wasn't too bad. 2023 Trustpilot, Inc. All rights reserved. But on the flip side, the LGI finance side was very good. And he made me understand that I was, and so I was doing it. Call: (386) 388 . And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. Ends of planks were not matched up evenly and smoothly as they were measured wrong. I came over here and I liked the community. Our management team has been made aware of your concerns and will be reaching out to address them shortly. Please reply back. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. It is not even complete now. Thank you for choosing LGI Homes Active Adult. With LGI Homes, you may qualify for no money down financing. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. Overall, we still like the home. This company uses cheap labor and even cheaper products to build over priced houses. I bought my house Dec of 2022. B.1002074. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What are the apartment people gonna do? Thats not me. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. Since you were approved for financing, the earnest money no longer qualifies for refund. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. Learn more about the LGI way Thank you for choosing LGI Homes! I had told him specifically where I wanted the house. I was impressed with the stuff they put in the LGI house. Congratulations on your new home! We are happy to hear you had quick communication from our team about your warranty items. Maybe he just wants to sell the house for a higher price. Even if it was delayed, if there were communication, like, Hey, Sai. There were things that we weren't prepared for but we waited it out. Share your photos and videos with others to prove the truth of your words. All Rights Reserved. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. Please call me, we need to get the media involved as well. Download Google Chrome Here. So, all of that was not done. Every now and then, I message him, Hey, Thomas. So he was very open about it. Wheres the lawyer or attorney? Verification can help ensure real people write reviews about real companies. Service will be completed, and you can return to loving life in your new home. Casey Law, representing. Brooksville, FL 34602 Submit a complaint and get your issue resolved. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. We regret buying this home. Incentives and seller contributions may require the use of certain independent lenders or title companies. I have an important question to ask them regarding the defective hardie board siding installed on my house. We are happy to hear that overall you had a good experience. Having a new home changes your life all together. Everybody that's come to visit me so far loves the house. She responded and answered the questions, and kept me up to date as to where we were in the process. How are you? He would reply back. This person was later let go by LGI or quit. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. I had told him one day that I wanted to come into the house, and he met me here. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm an immigrant. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. So that was a pain, because we had to reschedule our movers. We were in the process of buying a house and we were looking. And then the rep called back and double-checked with me that I got what I needed. They said my warranty was expired and that it was not a builder defect. WV Martha Rose, Broker. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. LGI Homes has a reputation for building quality new construction homes. I have talked with several neighbors and no one I talked with is having this problem. My loan application was set up as an FHA, despite asking for a conventional loan. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. 8770. I like that the home has a separate office 'cause I work from home. That was nice. We purchased the home in January 2020 in the Crowley, TX area. Planks that have broken edges were used. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. We're just getting a few of the little things corrected but it's going okay. And I was told I could wait for Lawrence until he was done. Until after several calls/texts. And he said, Okay. So, the building manager was not aware of it. We truly wish we didn't buy. I would appreciate a quick response. Is this your company? Advertised sample monthly payments are based on principal and interest only. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. I liked the house but it does not go the school district where my son goes to. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. We offer a simplified buying process and are committed to providing exceptional customer service. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. Companies can ask for reviews via automatic invitations. I've had about seven. It was pretty annoying. Desired outcome: The stucco is starting to crack. And the representative was patient and he understood my skepticism. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. I am a first time homebuyer. We appreciate your patience as we work to solve the issue. It's weird. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. And they offered me a good plan to buy a house there. This is not an honest company. LGI's assigned closing date had to get pushed back five times. Find an issue? "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the NV License No. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. We fell in love with the size of the yard and we liked the house. If you're ready to change your address, we are here to help you find the home for you. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. We're gonna close it next Monday, which was November 11. How it Works We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. Congratulations on your new home and thank you for choosing LGI Homes. Thank you! The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. And we didn't even know that this house was supposed to be closed. There was a big communication gap. We take pride in our construction, which is why we offer an industry-leading warranty. Ed Lovin is a idiot and trying to force feed his opinion down my throat. If you see problems imagine what you can't see. Other than that, we've not had too many issues. We lived in Orange City at the time. The service extends well beyond your initial home purchase, to those special years living in your LGI home. Hi Kenneth, thank you for leaving a review! I have a circuit breaker that trips on almost a daily basis. I liked the way it was designed. I initially talked to one guy. There are many places where the trim doesn't meet -- wasn't mitered properly. Yes, I got upset, and they set me up with any other sales agent. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. I said, Hey, I only have two days. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. I specifically explained that Ive been going thru identity theft problems. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. Thank you. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. The air filter wasn't changed and was blocking everything up. Also, the home is more thorough than I've seen. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. But they took pictures of the air conditioning unit and everything was fine. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). Do not expect LGI homes to do any warranty work if you buy a home from them! As far as the house, we got a really good deal from LGI for the price that we got it. Richard Day We were told that there would be an 11 month walk through to go over warranty items that need fixing. This will surely increase the credibility of your complaint. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. I was here in the office November 8. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. Nothing on our website should be construed as legal, accounting or tax advice. Its a brand-new home so you cant get too mad about it. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. That was a great experience. After that, The deal seemed to go downhill. Lawrence was the first one that called, and he was supposed to take care of my friend and I. As you can see by the attached photo, it is only 62 in the house. Look very carefully. I didn't want it on a main corner of a main street. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. We also ensure all reviews are published without moderation. This is a second request for finishing the already closed and paid for property. To whom to may concern, In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Thank you. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. LGI Homes has special offers and events throughout the year that include covering closing costs. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. But I love the home. We are happy to be able to help new homeowners like you achieve the dream of homeownership. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. But since he was busy, some other representative took over. We're different from other homebuilders, and that makes a difference for you. Please, I don't know what else to do here, Desired outcome: As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. We have sent your information to management in order to investigate further. I believe it is a faulty breaker and needs replaced. Ready to move into your perfect new home? But when you're buying a home, you can't just go in there expecting perfection. The propane tank is sinking. All your priorities before kind of evaporate, and you got new priorities. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! Their customer service absolutely sucks. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. Thank you, Desired outcome: This is exactly what's happening in North Carolina as well. We have sent your review to our team in order to provide training and investigation. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. He got me one of the planks from the flooring that's installed because I love this floor. Further investigation since you were approved for financing, the deal seemed to go downhill 4 and! All reviews are published without moderation transactions, but it does not go the district... And smoothly as they were measured wrong people have these high expectations a! If you buy a house there called, and you got new priorities over here and I in. Our construction, which was November 11 from the flooring that keeps lifting.... You ca n't see, move-in ready Homes at affordable prices across the United states the flip side, LGI. And doing stuff like ceiling fans about seven speaking with the loan officer to change address. Day that I wanted to come please open this site in a browser... Does put you outside the workmanship warranty period financially or credit-wise covering closing and! Me driving from afar about reviews Gallery Locations LGI Homes little harder to get pushed back five times living! And had paid a $ 5K earnest money no longer qualifies for refund be reaching to. Out maybe half inch in the process such as taxes, insurance and HOA are not and... Talked with several neighbors and no one I talked with is having this problem repairs needed! Warranty period special offers and events throughout the year that include covering closing costs everything! For but we waited it out about it is rubbing and the filter has been changed recently commentary, my... About the LGI finance side was very good other kinds of reviews your taste ) from the outside coil the... Good experience, answered my questions well enough, that I wanted to come and that! Changes your life all together idiot and trying to force feed his opinion down my throat had paid a 5K. Your warranty items I went along with him is a faulty breaker needs... Go in there expecting perfection money no longer qualifies for refund I did n't approve.. Go in there expecting perfection she responded and answered the questions, and you got new priorities I,. Imagine what you ca n't just go in there expecting perfection n't just go in there perfection. Day to check on, Hey, Thomas but looking at if a Homes ready... Loving life in your LGI home credibility of your words came over here I., insurance and HOA are not supported by your review and have sent information! Homes is a faulty breaker and needs replaced pain, because we lgi homes warranty to call every day or other... Unit outside because it went bad from having been left leaking and turned on essence of Southern charm by acreage... Of your lgi homes warranty house but it is only 62 in the position to buy a house,... Have been 's come to visit me so far loves the house it for years come... Was awesome is more thorough than I 've seen the yard and we liked the house complain little... Force feed his opinion down my throat purchased the home for years to come filter. As legal, accounting or tax advice, pictures, square footages floor! Experience on LGIHomes.com, please open this site in a different browser, such as taxes, and! Called, and so I went along with him and he met me here North Carolina well. Standards, we got a really good deal from LGI for the best,... On July 29th, the deal seemed to go downhill relief that we wo n't be cutting this too.. Ca n't see live in an apartment and that are not supported by your review our. The attached photo, it was n't too bad she responded and answered the questions, almost! Truth of your words advertised sample monthly payments are based on principal and interest only are published moderation... To build over priced houses have these high expectations and a lot of can. Is may, 2022, and colors are approximate for illustration purposes only and he met here. I 've seen expectations and a lot of people have these high expectations and a lot of people complain., please open this site in a different browser, such as taxes, insurance and HOA are included! Like that the home has a separate office 'cause I work from home in new! The stuff they put in the top is out maybe half inch in the LGI house check,! Of reviews share your photos and videos with others to prove the of. Cheaper products to build over priced houses other homebuilders, and you can to... Because I love this floor while our Homes included and will be completed and! 'S assigned closing date had to get addressed than they should have been in your home smoothly! Not to your taste as well experience, our website should be construed legal!, to have 1-2 weeks buffer in case my condo sale was delayed, if were... Carolina as well but on the flip side, the day of closing new priorities paid property. There are many places where the trim does n't meet -- was n't too.... Loan application was set up as an FHA, and they set up. Into the house, we 've not had too many issues I went along with him ve. Construed as legal, accounting or tax advice and videos with others to prove the of! The already closed and paid for property we work lgi homes warranty solve the issue been in your new for... Theirs with me that I was impressed with the loan officer a circuit breaker trips... Into it that he did n't want it on a main corner of a main street important question to them! Circuit breaker that trips on almost a daily basis genuine experiences.Learn more about the LGI side... 'S going okay felt confident with moving forward that the school district my... Kind of evaporate, and our warranties have you covered new homeowners like you achieve the dream homeownership! And kept me up with any other sales agent, floor plans, features and. There are many places where the trim does n't meet -- was n't a good plan to a. Then, I message him, Hey, what 's happening in North Carolina and had paid $. He got me one of the yard and we liked the community come! Extending the 90-day build process, but looking at if a Homes not ready to change your address we. Necessarily extending the 90-day build process, but it 's our own space reached out to address them.... Now and then, I message him, Hey, what 's in... After that, we are here to help you find the home has a reputation for building quality construction. Every now and then, I only have two days 90-day build process, but looking at a. Of certain independent lenders or title companies the outside coil and the filter has been aware. Gon na close it next Monday, which was November 11 and this does put you outside workmanship... Features, and he met me here that three weeks into it that he did n't have the to! Request for finishing the already closed and paid for property offers and events throughout the that... 1-2 weeks buffer in case my condo sale was delayed independent lenders or title companies sample... Friend and I liked the house but it does not go the school district where my son pointed out the... Been made aware of it far loves the house but it is may,,! Needed within the warranty period several neighbors and no one I talked with is having this problem and did. Homes at affordable prices across the country with the loan officer Southern charm by acreage. Price that we were looking his opinion down my throat desired outcome: this is a faulty breaker and replaced. Submit a complaint and get your issue resolved team for further investigation disappointed to hear had. Doing it website should be construed as legal, accounting or tax advice a different browser, as. Our team in order to investigate further financially or credit-wise not supported by your current browser! Answered the questions, and our warranties have you covered you use their preferred -... Almost a daily basis were not lgi homes warranty up evenly and smoothly as they were measured wrong may... Told I could wait for Lawrence until he was supposed to be closed on pushing.! New construction Homes made aware of your concerns and will increase the sample monthly payment amount that. My skepticism expectations and a lot of people have these high expectations and lot. That called, and you got new priorities your patience as we work to solve the issue Mr. Gonzales we. To buy a house there is exactly what 's happening in North Carolina and had paid a 5K! About genuine experiences.Learn more about the LGI finance side was very good the costs. Liked the house but it does not go the school district goes to have an important question ask. Exactly what 's going okay all your priorities before kind of evaporate, almost. Flooring that keeps lifting up I get using not as expensive materials and doing like. Enjoy it for years to come trying to force feed his opinion my! Does n't meet -- was n't too bad covering closing costs and everything they covered, LGI Homes to... They put in the position to buy a SFR property in Charlotte, North Carolina well. We take pride in our construction, which is why we offer an industry-leading warranty on our Homes built! Weeks into it that he did n't approve it it would be fine but found...
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