What time can you use the waterpark at Great Wolf Lodge? There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. We use green cleaning chemicals that also meet disinfection standards. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. I booked a stay over 60 days in advance as part of a running promotion. I took the kids again in Sept 2020, after lock down began. Taxes and fees that are shown are estimates only. Due to covid they only clean upon request which was fine with us. Are advanced deposits for reservations required? Checks cannot be used as a form of payment at the lodge, only for a deposit. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Can my child use the water park if they wear diapers? Is there a need for sunscreen? The splash zone was good for the youngest. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. The waterpark giant thanked us for. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Local calls are included in your stay. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Stop what you are doing and book a trip right now! So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. This way, Great Wolf is ready if it does. Property at a Glance: Great Wolf Lodge Charlotte/Concord. This is the version of our website addressed to speakers of English in the United States. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. My kids LOVED IT. Find answers to our most frequently asked questions below. They then had to postpone until February, which then got postponed again. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Do you sell day passes to the water park? You may observe some of their regular drills performed during operation, which provides real-life practice. Always keep your child within arm's reach and if your child is in the water, you should be too. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. "I was like, 'How many charges are you guys gonna charge me?'" Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. "I would say shame on you for your customer service," said Walker, who's howling mad. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. Can my child use the water park if he/she wears diapers? The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. Learn how to find your missing items by visiting the lost and found page. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Before we left on our trip, I bought a. The incidental hold is $100 per night. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. The water park was filthy Friday evening. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. You would forfeit your deposit if we couldn't rebook your getaway at all. Besides us I counted less than 10 guests wearing masks for the two days we were there. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. Accessible suites are labeled as such and marked by an accessible icon within the booking process. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. We welcome guests with special dietary needs. Expiration is subject to change. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Are there vending machines in the resort? It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Please. Please note that inflatable toys are not allowed in the water park. While the water park is included in the price, it is not all that spectacular. Points cannot be redeemed when booking by phone. If i had another choice i would not come here. You are subject to the best available rate on these new dates. Resort officials say they will offer full refunds to all guests. All about Great Wolf Lodge in Gurnee in recent weeks. We can offer a variety of options to meet your needs! We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Are there any water park restrictions if I am pregnant? In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. This is customer service at its best. To redeem points, members must book directly on greatwolf.com and be logged in to their account. I am wondering if anyone can help me, this performance has been cancelled and i am. Yes, the water park is kind of a dystopian nightmare. There are also lockers available in the water park for guest use. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. Just go here! Where do I go when I arrive at the lodge? What is included with the cost of the suites? Both were great and service was good. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. He brings real fun and joy every time. Was it the deal of a lifetime? Great Wolf Lodge refunded one charge, but the other two remained. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Great Wolf Lodge plans to reopen on April 2. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. Where can I purchase toiletries if I forgot something? Huge downside though: the bathrooms. Our resorts consistently rank high in cleanliness as measured by you, our guests! Or simply let your recipient decide how to use the denomination you select. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Larger items, such as luggage, will need to be kept in your suite or vehicle. The hotel and indoor . Are Pack 'n Play cribs available to reserve during stay? Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. But Great Wolf Lodge is hoping the reopening process is sped up. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. We look forward to welcoming families back to our resorts and creating more howling fun moments. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. "He had a really good birthday," Walker said. 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