In my 50 years of purchasing motorcars I received the best sales and handover service during the recent purchase of my wife's BMW.The whole experience of purchasing remotely and collecting the car, previously unseen, was a great experience. Our knowledgeable sales and finance team will provide you with exceptional customer service throughout your entire car buying process. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person. Its time to get back out there. Best wishes, BMW Park Lane. Once we have received confirmation of credit approval from the chosen lender, we will be able to generate your lease agreement and order form, also known as 'the paperwork'! Email Address: mail@bmwparklane.co.uk. Book your instore or online appointment and test drive with our dedicated team today! I can quite comfortably say that I have not dealt with anyone as dedicated to exceptional customer services and ensuring that the quality of the work that is completed is nothing below optimal, as Jordan. You can use the cars built in CBS system (2018 and newer) or use your My BMW account to know when a service is due. BMW Park Lane. This procedure explains how we will deal with any complaints. Welcome to Tom Bush BMW . Parts: 01926 333888. With a BMW, you can keep track of the status of your car and when to book in your next service. We use dedicated people and clever technology to safeguard our platform. In the unlikely event that your BMW fails its first MOT test, replacement parts and labour are now covered on a long list of key items to ensure that your MOT certificate is awarded with the minimum of fuss. Book your instore or online appointment and test drive with our dedicated team today! Email : parklane.corporatesales@bmwparklanecorporate.co.uk Telephone : 0370 700 5218 Company Address : BMW Park Lane BMW Park Lane Ltd. 70 Park Lane London United Kingdom W1K 7TT So we can arrange collection could you please let us know: Preferred collection day (Mon-Fri) Full address Mobile contact number Thank you for your understanding. Thank you all. 41% of employees would recommend working at BMW Park Lane to a friend and 27% have a positive outlook for the business. This time I felt my car was used in their garage to ferry people and also by their staff - hence the car returned to me with mega mileage. Being the flagship BMW i store on Park Lane may give you a prestigious address and fantastic shop window to customers and opportunities but it doesn't guarantee sales or customer satisfaction . Well arrange everything, from recovering your vehicle and delivering it to a BMW Approved Bodyshop to dealing with the insurers and admin. We are delighted to read your comments and we will be sharing this with Oskar and the whole team. If you have a complaint about any aspect of our service then we would like to hear from you. Weeks passed before full refund was issued. We are always ready to help with any queries you have on your BMW.. . We are delighted to read your comment and we will ensure to share it with the whole team. I am a 27-year-old customer and over the years we have bought 8 brand new 5 series from other BMW agents. Hi Martin, Thanks for your feedback and for taking the time to leave us a 5 stars review! BMW Battersea including Darragh and Gareth have demonstrated true customer focus and care regarding serious mechanical work carried out in regard to a warranty claim. I really can't express my gratitude enough to your team -they are totally amazing. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. Book a service. Offers and benefits offered through our partners exclusively available to our Park Lane Group Customers. Search for your BMW. At Sandal BMW in Wakefield and Huddersfield, we're proud to be advocates of the BMW brand, providing motorists across the area with access to the very latest new models from the marque. Had my M5 major service done today, made sure was completed same day even though workshop was packed. Visit or call us on 0370 700 5216 today. Limited is an appointed representative of BMW Financial Services (GB) Limited, which is authorised and regulated by the Financial Conduct Authority, Own the road and the race. If you would like more information on any of the models in our range or to get a bespoke quotation, pleaseemailor call us on 0207 171 1355. Alternatively, contact the Apprenticeship Programme on 0845 234 0000. 14 Jan 2023. Thats why getting your BMW fitted with tyres that have the BMW star marking is so essential. At the time I the car was leased, with a mind to purchase it. Car and van leasing couldn't be simpler. Administration: Donna Baptiste. Super organised. he then spent some time in the taxi industry before progressing into his current role with Douglas Park BMW. An introduction from us does not amount to independent financial advice. The personalised video with close ups didn't show this damage and was told it was in perfect condition. Meet the Team. Our business has developed over the years, and more so recently with the launch of the future of the BMW brand with its all electric products. Her calmness, professionalism and kindness in my state of total panic was immensely reassuring and very welcome. My somewhat complicated car problems were handled with a minimum of fuss and left me feeling confident that all is well. to friend. Company Registered Number: 1569304. BMW Motorrad Park Lane is a credit broker, not a lender. . Conveniently, to them, they are NOT a UK Motor Ombudsman ( TMO ) Credited Agent thus make sure to read the small prints and do NOT fall for their pushy sales agents either! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. | We know the needs of BMW drivers are highly specialised. The open road is . Best wishes, BMW Park Lane. If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: parklane.corporatesales@bmwparklanecorporate.co.uk Telephone: 0370 700 5218 Or write to us at: BMW Park Lane Ltd., 70 Park Lane, London, United Kingdom, W1K 7TT, https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm, Details of what you would like us to do to put things right. Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. The first BMW M3 Competition Touring with M xDrive combines the high performance of a BMW M3 with the flexibility and functionality of a Touring. Obviously not. BMW Group Supplier Programme are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Serving the North Vancouver area, Park Shore BMW, located at 835 Automall Drive in North Vancouver, BC, is your premier retailer of pre-owned vehicles. Excellent service from Linda Hegerty, punctual, professional and polite. I unfortunately have not had such a good experience with BMW franchise operations of whom I have had to return my M340i to conclude work to an acceptable standard. . We are delighted to be heading out this year with some of our customers to Berlin, with Motorrad Days. We were very happy with the service we got from him and BMW. Best wishes, BMW Park Lane. Good Afternoon Clive, Thank you very much for your 5 stars review! We will share it with Chris and the whole team. Not happy with the service at all to be honest. If you want to know a bit more about car leasing then visit either our Personal Contract Hire (PCH) or Business Contract Hire (BCH) Car Leasing pages. replied to. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction. Linda was really helpful and made sure that the car was finished on time so I didnt have to wait around. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. Read employee reviews and ratings . and some lousy excuses from him and his manager! Offer may be varied, withdrawn or extended at any time. We want you to have total confidence in your car, which is why the warranty is backed by BMW, not third party insurers, and even covers the battery and exhaust. Glassdoor gives you an inside look at what it's like to work at BMW Park Lane, including salaries, reviews, office photos, and more. Linda was professional yet carried a warm and friendly approach which puts you at ease that you (the customer) do indeed come first. View our range of BMW cars, brought to you by Park Lane. Speak to our team today and start your Park Lane Journey. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Contact our team of advisors for full details. General: 01926 333888. Reg. Thank you to Robbie and all the team! If I could give 10 stars I would and its all thanks to Chris Mallouppas. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. 0370 700 5216. Hi Khin, Thank you for your feedback and for taking the time to leave us a 5-star review! I said Dominique is an absolute asset to the team and I hope she gets her recognition for it. Carrying the Park Lane name with pride! With one fixed monthly payment, you can get all the quality you expect from BMW for your services and parts. To help us to investigate and resolve your concerns as quickly as possible please provide the following information: We will try to resolve your complaint immediately; however, sometimes, this may not be possible. lead technician. Registered Name: BMW Park Lane. Good service and very helpful people. If you are interested in going, you can find out more about the trip here. . Find out more or tailor a finance quote today. I simply won't go anywhere else. Did they take advantage of the fact I am a women? If you'd like more. The level of attentiveness is simply second to none. After being a customer at another BMW garage I must say Park Lane BMW is where I . Davis Grand is very professional, competent and very honest! We would be delighted to arrange an appointment with you. Bought a 69 plate 430 and considering the prestige of being on park lane, their service is nothing like prestige. Good company benefits Good team and senior management support. Good afternoon, thank you very much for your wonderful comments! Best wishes, BMW Park Lane. Best wishes, BMW Park Lane. No GB 610 6250 86. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Address 102-104 Stewarts Road, Vauxhall, London, SW8 4UG. Start finding your perfect lease by search through the manufacturers we have on our website. Check when your BMW needs a service with the BMW Icons Guide. Good Morning Steve, Thank you very much for your wonderful review! When we send you our final response we will also provide you with a copy of the Financial Ombudsman Services explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm). Lane Departure Warning; Disclaimer. Take centre stage with our BMW 8 Series offer. Find out more today. See for yourself where the fascination for BMW Motorrad comes from. Hi Khalid, Thanks for taking the time to leave us a 5 stars review! Kam Pankhania. There is no additional cost to delivering your car as we offer free nationwide delivery on all of our leasing deals. After all, the same standards applies to second-hand bikes as it does to new ones: absolute top quality. Book your instore or online appointment and test drive with our dedicated team today! Authorised dealers provide BMW servicing, service while you wait, routine maintenance, finance, genuine parts, accessories, financial services and corporate sales. Really ca n't express my gratitude enough to your satisfaction technology to safeguard our platform for taking time! Stars review technicians are here to make your auto shopping experience fun, easy and advantageous! 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